topic Re: Pls my name is not ingrid in Contracts & Billing

Pls my name is not ingrid

ingridpowell — Tue, 06 Feb 2024 06:41:43 GMT

I have change my name by deed poll ***** *******

Why have you still have another name on here

When u suppose to only using my deed poll name

********

Foolishness

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Re: Pls my name is not ingrid

XRaySpeX — Tue, 06 Feb 2024 00:49:46 GMT

@ingridpowell : See Change my account in the case of a life event :

Changing your name

If you’ve changed your name through marriage, divorce or deed poll, you will need to email us with a copy of one of these documents:

your marriage or civil partnership certificate

your passport and a recent utility bill

Mail us

Please send the relevant document and a covering letter to:

Customer Administration
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

Or take your documents to your nearest EE shop and we can make the changes there.

Re: Pls my name is not ingrid

Schockwave — Tue, 06 Feb 2024 11:59:26 GMT

@ingridpowell , if you have changed your name by deed poll, you will need to send proof of that to EE, otherwise they will not change it, the instructions should have been with the Deed poll how to do this, or as @XRaySpeX has suggested, go to an EE store if you prefer.