https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1354958#M83539 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4259404">@Greg199</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can raise a support ticket to get this sorted for you.</P> <P>They'll be happy to help.</P> <P>James</P> Mon, 05 Feb 2024 08:22:00 GMT James_B 2024-02-05T08:22:00Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1354895#M83528 <P>Every time I try and look at my upgrade options either using the App,&nbsp;I get a message saying, 'We can't load this right now, something went wrong with our server. Check you're online and try again in a few minutes,<SPAN>If I log in using a web browser on my laptop and click on 'View Upgrade Phones', it says 'Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do'. I then click on 'Shop for an upgrade' and I am back where I started. It just loops back every time. I am definitely logged in&nbsp;</SPAN>I have cleared my browsing data and cache, but it appears as if I am being prevented from upgrading online for some reason. As from what I’ve been reading a lot are having The same problem what’s happening?</P> Sun, 04 Feb 2024 20:45:21 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1354895#M83528 Greg199 2024-02-04T20:45:21Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1354958#M83539 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4259404">@Greg199</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can raise a support ticket to get this sorted for you.</P> <P>They'll be happy to help.</P> <P>James</P> Mon, 05 Feb 2024 08:22:00 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1354958#M83539 James_B 2024-02-05T08:22:00Z