topic Overseas Roaming data add ons in Contracts & Billing

Overseas Roaming data add ons

jem12345 — Sun, 04 Feb 2024 20:18:23 GMT

Hi all,

I recently travelled to India for a work trip for which I choose to use the data roaming add on option of around £7.50 a day so I could find my way about and order ubers if I needed,

The problem is I hardly ever had any coverage, it was awful, Ubers cancelled as they coulnt get through to me In Delhi I got stranded and lost a few times, In jaipur I had zero coverage at all for the entire 3 days, Other times I needed to simply curate a bluetooth with a colleague to have any internet access.

I have now come back to a really hefty bill and I'm really not happy about it, is there a route to contesting this? As not sure what Im actually paying for. I only switched roaming on an off a few times jut to be able to try and get it to work.

I think I will end my time with EE if I dont get any help with this as I'm out of contract and unhappy,

Thanks,

Re: Overseas Roaming data add ons

XRaySpeX — Sun, 04 Feb 2024 20:43:49 GMT

Outside the EU, you couldn't use your usual UK allowances there but would've paid the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/india.

Re: Overseas Roaming data add ons

bristolian — Sun, 04 Feb 2024 22:42:23 GMT

EE is a UK network operator, roaming services allow you to connect to foreign networks.

Did you try using alternative Indian operators? There may have been a problem with the network your phone was connected to - or others may have had better coverage in the areas you were in.