topic Re: unauthorised extra charges in Contracts & Billing

Re: unauthorised extra charges

Clayhead85 — Fri, 02 Feb 2024 18:02:16 GMT

I have the same issue £238.93 in extra charges to Sony PlayStation. One week after receiving the bill I cannot seem to resolve the issue . EE say it’s Sony PlayStation problem spoken to them they say communicate with Boku they say not transactions showing. Getting rather frustrated it’s not a small amount to find.

Re: Re: unauthorised extra charges

James_B — Sat, 03 Feb 2024 09:21:42 GMT

Welcome to the EE Community, @Clayhead85 🙂

Did Boku check under the EE mobile number the charges are billed against?

James

Re: Re: unauthorised extra charges

Clayhead85 — Sun, 04 Feb 2024 09:20:13 GMT

I don’t think so know you ask

Re: Re: unauthorised extra charges

James_B — Sun, 04 Feb 2024 09:52:11 GMT

If you give them your number, they should be able to locate the transactions for you, @Clayhead85

James

Re: Re: unauthorised extra charges

Clayhead85 — Sun, 04 Feb 2024 12:03:32 GMT

Nothing showing no transactions or subscriptions.

Re: Re: unauthorised extra charges

James_B — Sun, 04 Feb 2024 12:37:59 GMT

Can you see the transactions in the Boku customer care portal, @Clayhead85?

James

Re: Re: unauthorised extra charges

Clayhead85 — Sun, 04 Feb 2024 12:41:22 GMT

Re: Re: unauthorised extra charges

James_B — Sun, 04 Feb 2024 13:00:07 GMT

Do you have more than one phone on your EE account, @Clayhead85?

James

Re: Re: unauthorised extra charges

Clayhead85 — Sun, 04 Feb 2024 13:36:09 GMT

Yes I’ve got 5 in total

Re: Re: unauthorised extra charges

James_B — Sun, 04 Feb 2024 14:18:22 GMT

Have Boku checked all of the numbers, @Clayhead85?

James

Re: Re: unauthorised extra charges

Jkrmilo — Mon, 09 Dec 2024 15:37:13 GMT

Had almost the same amount £239.32 to playstation don't even own one think they need investigating

Re: Re: unauthorised extra charges

Jkrmilo — Mon, 09 Dec 2024 15:38:29 GMT

EE s response not bothered seems to be a pattern forming

Re: Re: unauthorised extra charges

Leanne_T — Mon, 09 Dec 2024 17:49:22 GMT

Hi @Jkrmilo

Thanks for coming here and letting us know.

Have you reported the charges to our mobile guides and been provided details of how to contact PlayStation to get the charges looked into?

You can find information in our Third Party Phone Bill Charges Help pages for how to stop any future charges.

Thanks.

Leanne.