topic Help Needed: Missing £39 Refund and App Access Issue in Contracts & Billing

Help Needed: Missing £39 Refund and App Access Issue

jferdous — Fri, 02 Feb 2024 01:13:53 GMT

Hi,

I ended my contract a month ago, asked for a £39 refund as my account was in credit, but haven't got it yet. I spoke with customer service 3 times, every time they said they submitted my refund but no result. Also, there's a problem with my EE app - a different number is on there now, can't access my own account bill and payment. Please fix this ASAP.

Thanks,

Jannat

Re: Help Needed: Missing £39 Refund and App Access Issue

Katie_B — Fri, 02 Feb 2024 08:20:12 GMT

Hello @jferdous.

Welcome to the community.

I would recommend getting in touch so our customer care team can chase your refund and look into your EE account.

Katie

Re: Help Needed: Missing £39 Refund and App Access Issue

jferdous — Fri, 02 Feb 2024 09:49:49 GMT

Hi Katie,

Thanks for your prompt insight. Unfortunately, I'm out of UK and cannot call directly customer care. As I can't access my previous EE account so I can't contact via customer care live chat either. Is there any way to connect with customer care team?

Jannat

Re: Help Needed: Missing £39 Refund and App Access Issue

Katie_B — Fri, 02 Feb 2024 09:56:40 GMT

Hi @jferdous.

Do you have access to another phone?

If yes, the team can be called on +44 7953 966 150.

Should you not have access to another phone you can also try contacting the customer care team via Skype calling the 0800 number.

Speak soon,

Katie

Re: Help Needed: Missing £39 Refund and App Access Issue

jferdous — Fri, 02 Feb 2024 10:41:33 GMT

Hi Katie,

Would you please share a link for chat in skype or in my registered email address ( ***********) with EE? I tried to call via skype but maybe I am outside of UK so disconnected.

Jannat

Mod edit: [please don't post personal information on the community].

Re: Help Needed: Missing £39 Refund and App Access Issue

Katie_B — Fri, 02 Feb 2024 10:42:17 GMT

Hi @jferdous.

I'm sorry, I am unable to access Skype to share a link.

Are you replacing the first 0 with +44?

Katie

Re: Help Needed: Missing £39 Refund and App Access Issue

XRaySpeX — Fri, 02 Feb 2024 14:23:01 GMT

@jferdous : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Help Needed: Missing £39 Refund and App Access Issue

jferdous — Wed, 07 Feb 2024 10:36:52 GMT

Got the refund—thanks a lot 😊 @Katie_B @XRaySpeX

Re: Help Needed: Missing £39 Refund and App Access Issue

Katie_B — Wed, 07 Feb 2024 12:51:45 GMT

Thanks for letting us know @jferdous.

Katie 🙂

Re: Help Needed: Missing £39 Refund and App Access Issue

XRaySpeX — Wed, 07 Feb 2024 20:46:14 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.