topic Re: Sim only in Contracts & Billing

Sim only

LeanneMcK84 — Wed, 31 Jan 2024 19:45:04 GMT

Hi I ordered a new sim only deal today through my BT app. When I ordered it I was told it would be £23 a month but when it processed it automatically went up too £33 a month. I was with three pay before and need to keep my number for my boys schools but have no way to contact EE to figure out why this happened. If it was £33 I wouldn’t have went thru with the hassle of changing networks

Re: Sim only

Katie_B — Thu, 01 Feb 2024 08:07:52 GMT

Hello @LeanneMcK84.

Welcome to the EE Community.

What was included in the package?

I'd love to see if I can look into this for you.

Katie

Re: Sim only

LeanneMcK84 — Thu, 01 Feb 2024 08:20:52 GMT

Yeah I put in for it through the BT app and it said it was £23.10 a month but changed to £33 when i saw the direct debit
Sent from my iPhone

Re: Sim only

Katie_B — Thu, 01 Feb 2024 08:24:28 GMT

Hi @LeanneMcK84.

I would recommend getting in touch with our customer care team on 0800 956 6000.

Katie

Re: Sim only

chistery — Thu, 01 Feb 2024 10:17:24 GMT

Have you looked at your bill or just going on what the direct debit amount is? Your first bill is always higher than normal as you pay in advance.