https://community.ee.co.uk/t5/Contracts-Billing/Haven-t-received-a-confirmation-email-for-early-upgrade/m-p/1353212#M83290 <P>If you have requested a switch from a phone plan to a SIM-only plan, this would occur on your existing accoount and there's no need for any payments.</P> <P>Or have you chosen a phone upgrade with an upfront cost, in which case SIM-only has nothing to do with it? The new plan usually takes effect once your new phone has been delivered.</P> Tue, 30 Jan 2024 15:01:33 GMT bristolian 2024-01-30T15:01:33Z https://community.ee.co.uk/t5/Contracts-Billing/Haven-t-received-a-confirmation-email-for-early-upgrade/m-p/1353193#M83288 <P>Hi,&nbsp;</P><P>I chose to get an early upgrade on my phone earlier today, so I could switch to a SIM only contract. The payment was processed and taken out of my bank account but I've received no confirmation email and I'm a bit concerned that the money has gone out considering there have been no updates to my plan on my EE account.&nbsp;</P> Tue, 30 Jan 2024 14:17:21 GMT https://community.ee.co.uk/t5/Contracts-Billing/Haven-t-received-a-confirmation-email-for-early-upgrade/m-p/1353193#M83288 tav95 2024-01-30T14:17:21Z https://community.ee.co.uk/t5/Contracts-Billing/Haven-t-received-a-confirmation-email-for-early-upgrade/m-p/1353212#M83290 <P>If you have requested a switch from a phone plan to a SIM-only plan, this would occur on your existing accoount and there's no need for any payments.</P> <P>Or have you chosen a phone upgrade with an upfront cost, in which case SIM-only has nothing to do with it? The new plan usually takes effect once your new phone has been delivered.</P> Tue, 30 Jan 2024 15:01:33 GMT https://community.ee.co.uk/t5/Contracts-Billing/Haven-t-received-a-confirmation-email-for-early-upgrade/m-p/1353212#M83290 bristolian 2024-01-30T15:01:33Z