topic EE abuse customers in Contracts & Billing

EE abuse customers

zainebf — Tue, 30 Jan 2024 08:10:40 GMT

No idea how you've been overcharging me, your complaint resolution skills are appalling, rather than looking through the account and speaking to me like a human being your staff belittled me forgot to put me on hold and started derogatively speaking about me. Refused to listen to my concerns and even though I have flagged support on my account chose to ignore and abuse me further. Disgusting company.

Re: EE abuse customers

Chris_B — Tue, 30 Jan 2024 08:12:03 GMT

@zainebf Have you looked at your bill breakdown to see why ?

Re: EE abuse customers

Christopher_G — Tue, 30 Jan 2024 10:49:11 GMT

Hi @zainebf

Welcome to the community.

I'm really sorry to hear of this experience that you've had with our customer service team. I've sent you a private message so that I can get a bit more information from you.

Could you take a look and get back to me please?

Chris