https://community.ee.co.uk/t5/Contracts-Billing/Struggling-to-pay-my-bill/m-p/1353017#M83268 <P>I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.</P><P>Next month is going to be the worst of months with me getting nothing from Universal Credit due to my partners earnings. My phone contract is very pricey and I’m worried I’m not going to be able to pay it in full or at all next month. I really don’t want to affect my credit score, but I feel I am out of options.</P><P>What is the appropriate options I can take? I did contact someone from the customer service team over web chat however it was very blunt and didn’t really explain how any of the options work.&nbsp;<BR /><BR /></P><P>thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 29 Jan 2024 23:58:29 GMT JlouiseB 2024-01-29T23:58:29Z https://community.ee.co.uk/t5/Contracts-Billing/Struggling-to-pay-my-bill/m-p/1353017#M83268 <P>I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.</P><P>Next month is going to be the worst of months with me getting nothing from Universal Credit due to my partners earnings. My phone contract is very pricey and I’m worried I’m not going to be able to pay it in full or at all next month. I really don’t want to affect my credit score, but I feel I am out of options.</P><P>What is the appropriate options I can take? I did contact someone from the customer service team over web chat however it was very blunt and didn’t really explain how any of the options work.&nbsp;<BR /><BR /></P><P>thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 29 Jan 2024 23:58:29 GMT https://community.ee.co.uk/t5/Contracts-Billing/Struggling-to-pay-my-bill/m-p/1353017#M83268 JlouiseB 2024-01-29T23:58:29Z https://community.ee.co.uk/t5/Contracts-Billing/Struggling-to-pay-my-bill/m-p/1353033#M83270 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4252889">@JlouiseB</a></SPAN>&nbsp;</P> <P>I am very sorry to hear you have lost your job and can understand how stressful and worrying this must be for you.&nbsp;</P> <P>To go through your options, please give us a call on 150 our mobile guides will be happy to help at this difficult time.&nbsp;</P> <P>For more details on what support is available please see our <A href="https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill" target="_blank">Problems Paying Your Bill and Available Help </A>page.&nbsp;</P> <P>Take care.&nbsp;</P> <P>Leanne.</P> Tue, 30 Jan 2024 07:31:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Struggling-to-pay-my-bill/m-p/1353033#M83270 Leanne_T 2024-01-30T07:31:51Z