topic Re: Suing EE in Contracts & Billing

Suing EE

Modescu — Thu, 10 Nov 2022 10:50:24 GMT

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.

I renewed my contract with EE for another 24 months. On the 17th of October I decided that that was a bad call and wanted to cancel the agreement (which is mentioned in the contract, 14 days to cancel any contract with no extra payment) after I instructed EE 4 times, 2 times over the phone and 2 time via emailed I barley get any response or solving, delaying the procces another week. I was getting closer to the 14 days time period and EE we're just passing me from department to department looking surprised every time I repet the story.

They even sent an email saying the cancellation is processed and can take up to 48hrs.

Now, 1 month after this, they generated a bill of £425.00( cancellation fee I presume) after I insisted over a week for the contract to be cancel in the time grace of 14 days.

With the advice of my lawyer I will go forward to sue this awful company, not for the money, but for the misleading information and untrained customer service that put people in situations like this in this hard times which this country and the whole world is going thru.

I find unacceptable that a network provider have this methods to put normal people in debt.

Please do not let this thieves go unpunished.

Re: Suing EE

Kirigaya_Kazuto — Thu, 10 Nov 2022 11:36:53 GMT

I wish you the best of luck with your lawsuit in small claims court

Re: Suing EE

XRaySpeX — Thu, 10 Nov 2022 11:04:09 GMT

Courts don't look kindly on claims where no attempt is made to settle beforehand, esp. when there is a formal complaints procedure & Ombudsman available to you.

Re: Suing EE

Modescu — Thu, 10 Nov 2022 11:08:27 GMT

Attempts were made, are still in the procces of "looking into it" trust me, I know how to proceed with a suing procces.

And why is everybody trying to excuse them, are you even read the whole story?

Or are you and the guy from earlier EE employees!?

Re: Suing EE

XRaySpeX — Thu, 10 Nov 2022 11:32:22 GMT

No! Who's excusing EE? I just gave you advice about general Court Procedure when you hadn't said you had made formal previous attempts.

Re: Suing EE

LenaMa — Sat, 19 Aug 2023 09:23:08 GMT

Can I have any update on this as I will have to probably do the same

Re: Suing EE

LenaMa — Sat, 20 Jan 2024 13:43:44 GMT

If you still worth EE and having problem we can go together through proper lawsuit more than sure we will gather few more people as EE are just useless and the damage they do into thousands pounds... I want back all the money they owe me and more for the damage and trouble they cost me

Re: Suing EE

Jhd7 — Sun, 28 Jan 2024 21:33:40 GMT

“Courts don't look kindly on claims where no attempt is made to settle beforehand, esp. when there is a formal complaints procedure & Ombudsman available to you”

……it would seem that you are on here and on other conversation to discourage people from taking legal action against ee.

a simple letter before action in accordance with pre court protocol will suffice, I have yet to find a judge who is sympathetic to telecommunication company's and their employees who are wilfully and unlawfully extracting money from customers .

and so on and so forth.

Re: Suing EE

XRaySpeX — Sun, 28 Jan 2024 22:32:14 GMT

@Jhd7 : Wrong! I'm all for taking legal action when justified. In your case I believe you are not for the simple reason you left it for so long. In your own thread I have never once try to dissuade you from taking legal action. That was some other "armchair solicitor" 😉 .

EDIT: Looking back I see I only contributed twice to your thread; once to point you at SAR'ing & the other out of utter boredom of the repetitious ding-dong between you & the aforementioned.

Actually I don't see how you can argue against that quoted statement of mine. It goes towards mitigation of your loss. It is an established precursor of further legal action.

There's no knowing whether a "letter before action" will suffice.

Re: Suing EE

elora1 — Mon, 29 Jan 2024 11:52:49 GMT

any chance you can mail me details - i have a similar experience and want to take them to court. they say i agreed to a 2 year contract when i did not. they then said they would sent proof via voice recoding - this has been going on for ages - chased then and spoke to someone at ee on a call - who said recordings are only kept for 3 months - so i could cancel the contract and pay to the end of the 2 years (which was your bill). i said i don't want to cancel something i never signed up for they must refund all the money that is coming off my account as they have taken this illegally. i am thinking i need to report this via trading standards as i cannot afford a lawyer. so all advice appreciated.

Re: Suing EE

XRaySpeX — Mon, 29 Jan 2024 12:07:06 GMT

@elora1 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

Re: Suing EE

LenaMa — Mon, 29 Jan 2024 12:19:16 GMT

If we will have enough people with similar problems we will ask for compensation for the lawyer too … I currently going through ombudsman(well I tried ) EE refusing help me with that like sending all the data . EE loves to do stuff illegal so don’t expect something ok from it them. Write down how much money they owe you go through your contract properly for specific things like in my case I never signed up for not having siginal or any support (they can’t even connect me with IT support 😅) plus I got messages that my case was open and day later message that it’s close without even look on that case or solve it so that’s helps me a lot and when I finally had siginal for couple of minutes so I could call to EE the woman there told me that I’m right and they should close the cases on me and I have prove of that on recording 😅

Re: Suing EE

Jhd7 — Mon, 29 Jan 2024 13:07:58 GMT

Wrong! I'm all for taking legal action when justified. In your case I believe you are not for the simple reason you left it for so long. In your own thread I have never once try to dissuade you from taking legal action. That was some other "armchair solicitor" 😉 .

so, to be clear, your opinion is that ee can create contracts out of thin air, deduct money from our bank outs without any means of sensible recourse, and this is “justified “ because it wasn’t spotted sooner by the victim when the line was sneaked onto the account.

do you really think that a judge who is made aware that funds that have been deducted for a line that was not ever even available to the customer is going to believe and side with your argument, which seems to suggest that a valid contract existed because the customer was knowingly paying for this inactivated unusable phone line/account.

absolute nonsense.

For the others seeking advice on here, please google ‘consumer action group’ set up an account and post as you have done here and sensible people who have been through similar experiences will guide you.

Re: Suing EE

Profile closed — Mon, 29 Jan 2024 13:35:20 GMT

If you were getting over charged from the start of the Contract you'd have been more aware and done something then to sort it. Not leave it 4 years later.

Re: Suing EE

Jhd7 — Mon, 29 Jan 2024 13:41:41 GMT

On a balance of probability’s, would you say that most people take out a phone contract and agree to the monthly amount charged and collected by direct debit so that they actually have access to a working phone line?

or would you say that they agree to pay their monthly contract for 4yrs knowing that they can’t use the line as it has not even been activated .

On a balance of of probability, who would you knowingly agree to be debited £44 per month for a service that was inactive ?

Re: Suing EE

Jhd7 — Mon, 29 Jan 2024 14:10:55 GMT

“If you were getting over charged from the start of the Contract “

i clearly have been

.”you'd have been more aware and done something then to sort it.”

I clearly wasn’t and did not.

“Not leave it 4 years later. “

I didn’t “leave it” I have only just become aware of the situation because a friendly ee employee told me.

Thank you much for your input.

Re: Suing EE

LenaMa — Mon, 29 Jan 2024 15:55:35 GMT

Left it too long ?🤔 do you have someone info I don’t ? Joined them end of July and trying to get help from EE since July literally day after I joined …so please get you info thanks … can go easily to court if because of no siginal you missing on job interviews ,doctors appointments etc… and literally paying for something I don’t get

Re: Suing EE

Jhd7 — Mon, 29 Jan 2024 16:28:47 GMT

It sounds like the facts of your case are different than my case,

would you say your issue was that your request to end your contract within the cancellation period was ignored and only accepted when a cancellation fee would be due?

If you agreed to a contract and then attempted to cancel your contract within the timescale provided then you should have a case, you need to provide ee with an information request, hopefully the notes on your account will demonstrate that you asked to cancel the contract within the timescale provided.

when you have this information, if you can establish that ee were aware of your request to cancel your contract before the cancellation fee became due. you may have a case.

make sure you have a clear and concise argument based on facts and write to ee with a ‘letter before action’ stating your evidence .

a ‘consumer rights forum’ (google it) will help you with all of this.

Re: Suing EE

LenaMa — Mon, 29 Jan 2024 17:21:12 GMT

Worse I told that I want to leave but they were like no we will fix it so they opened couple of cases and close them immediately after two weeks they stopped even responding just send me the bills which I have to pay for as they refused give me my number (which I came to them with ) been told after 2 weeks if I want to leave and get my number back I need to pay over £3000..

Re: Suing EE

bristolian — Mon, 29 Jan 2024 17:35:18 GMT

@Jhd7 wrote:

It sounds like the facts of your case are different than my case,

Indeed they are, and this is a prime example of why spamming the same issue across different threads rarely helps anyone.

For the benefit of those unfamilar with the thread in question, it is at https://community.ee.co.uk/t5/Contracts-Billing/Poor-service/td-p/1352192