topic Re: No loyalty, I'm going to the press later this week about EE! in Contracts & Billing

No loyalty, I'm going to the press later this week about EE!

McArthur1 — Sun, 28 Jan 2024 15:06:10 GMT

EE, I am your longest and most loyal customer, having joined Orange in 1994 and stayed with EE since its launch, however you are showing no loyalty back or any form of recognition for my loyalty to you.

I'm now going to Sky as when I called to upgrade, yet again, you wouldn't equal any other mobile company, never mind beat them. In fact your 'offer' to me (regarding my S24 Ultra upgrade) was over £20 a month more than any of your competitors. It's disgusting and saddening you value your customers so poorly.

I will be notifying the media that you're about to lose your longest customer due to your lack of loyalty!

@Everyone @ALL

Re: No loyalty, I'm going to the press later this week about EE!

McArthur1 — Sun, 28 Jan 2024 15:08:34 GMT

I will be notifying the media that you're about to lose your longest customer due to your lack of loyalty!

@Everyone @ALL

Re: No loyalty, I'm going to the press later this week about EE!

Chris_B — Sun, 28 Jan 2024 15:51:22 GMT

@McArthur1 Prove your the longest serving customer? There’s been people saying there were with one 2 one which pre dates orange. Why should a long serving customer get a better deal than anyone else ? What’s makes you think you should be treated differently to everyone you else ? No customer should receive special treatment over another customer.
No one forced you to stay as a customer that was your choice. And EE don’t price match and your comparison is with a MVNO network to an actual Network. MVNO networks are cheaper and always have been.

And that’s all any media will respond to you with.

What you mean to say is

Im not getting what I want and that’s not fair,

Re: No loyalty, I'm going to the press later this week about EE!

Northerner — Sun, 28 Jan 2024 16:48:10 GMT

@McArthur1

Good luck but I would remind you that handsets have increased in cost since 1994 and these costs need to be paid. If you are already on a discounted plan then expect an increase especially if you want a £1300 handset. EE is not a charity.

Thanks

Re: No loyalty, I'm going to the press later this week about EE!

BrendonH — Sun, 28 Jan 2024 16:59:38 GMT

Go to the press. They'll laugh in your face. This isn't a news story for them it's just someone throwing their toys out of the pram because they can't get what they want

EE has never claimed to be the cheapest networks. There are cheaper out there.

Re: No loyalty, I'm going to the press later this week about EE!

bristolian — Sun, 28 Jan 2024 18:11:14 GMT

If your motivations are predominantly price, then there are likely better options than continuing with EE. It would be wise to obtain a PAYG SIM from your chosen new network, and ensure their coverage & service matches your requirements in the areas you'll be using your phone.

It's better to discover coverage issues before moving, than after. Sky is an MVNO piggybacking on O2.

Re: No loyalty, I'm going to the press later this week about EE!

McArthur1 — Mon, 29 Jan 2024 17:27:49 GMT

Obviously you work for EE as you are as helpful in your reply as they are. I would comment further, but your comment is worthless in its entirety. I now undersrand that this forum is just an excuse for EE to ignore any loyalty to customers. Thank you, not, for your less than helpful reply.

Re: No loyalty, I'm going to the press later this week about EE!

McArthur1 — Mon, 29 Jan 2024 17:28:56 GMT

Obviously, again, you work for EE as you are as helpful in your reply as they are. I would comment further, but your comment is worthless in its entirety. I now undersrand that this forum is just an excuse for EE to ignore any loyalty to customers. Thank you, not, for your less than helpful reply.

Re: No loyalty, I'm going to the press later this week about EE!

McArthur1 — Mon, 29 Jan 2024 17:32:46 GMT

EE are charging more for the handsets and for the call package than anyone else, so why should I stay with EE? Your reply makes no sense in this regard. Asking EE to equal the next most expensive company isn't asking for charity so your answer is deeply unhelpful.

Re: No loyalty, I'm going to the press later this week about EE!

McArthur1 — Mon, 29 Jan 2024 17:36:45 GMT

Asking EE to show some loyalty back to their customers shouldn't be something a customer should have to ask for. Anyway I'm leaving EE now as other companies also have 99% UK coverage.

Re: No loyalty, I'm going to the press later this week about EE!

McArthur1 — Mon, 29 Jan 2024 17:37:35 GMT

O2 also has 99% coverage. Anyway I'm leaving EE now.

Re: No loyalty, I'm going to the press later this week about EE!

bristolian — Mon, 29 Jan 2024 17:43:42 GMT

@McArthur1 wrote:

O2 also has 99% coverage.

There are significant differences between O2 & EE, on data service especially! A PAYG SIM is an excellent real-world test of any potential new provider.

Good luck whatever you decide, just don't do anything in haste - that rarely makes for a good decision.

Re: No loyalty, I'm going to the press later this week about EE!

Profile closed — Mon, 29 Jan 2024 18:15:11 GMT

If you are so loyal to EE then I advise you take up their Home Broadband then you can get a SIM only deal from £10 a month 😉

Re: No loyalty, I'm going to the press later this week about EE!

Chris_B — Mon, 29 Jan 2024 19:04:33 GMT

@McArthur1 Just to add no one who has replied to you works for EE we are all customers just like you.

Just make sure your not signing up to o2 new limited time offer of a 48 month device tariff as that would make the tariff seem a lot cheaper compared to EE 36 or 24 month device tariff.

Re: No loyalty, I'm going to the press later this week about EE!

Profile closed — Mon, 29 Jan 2024 21:51:07 GMT

@McArthur1 It could also be worth picking up a pay and go SIM for your new chosen network to check if you have coverage where you need it before committing!

Re: No loyalty, I'm going to the press later this week about EE!

bristolian — Wed, 31 Jan 2024 18:58:01 GMT

@Profile closed wrote:

@McArthur1 It could also be worth picking up a pay and go SIM for your new chosen network to check if you have coverage where you need it before committing!

As mentioned above - 29/01 @ 5.43pm

Crucially, a PAYG SIM also allows testing of data performance - networks which have the same headline coverage figures can vary wildly in data capability.

Re: No loyalty, I'm going to the press later this week about EE!

Nighthhawk2821 — Thu, 29 Feb 2024 15:11:53 GMT

Hang on virgin media have a loyalty discount, i was a customer until march last year. Wouldn't be difficult for others to do tfe same.

Re: No loyalty, I'm going to the press later this week about EE!

Chris_B — Fri, 01 Mar 2024 16:24:41 GMT

@Nighthhawk2821 and some customers do get a loyalty discount. It’s something that’s offered you can not ask for it.

Re: No loyalty, I'm going to the press later this week about EE!

GosforthUK — Sat, 02 Mar 2024 01:07:06 GMT

I have in my mobile physical EE Mobile SIM, and eSim from Sky, and I can tell You, it's diametrally different, in terms of coverage, performance, etc etc.

But it's my own experience, as customer, at areas, where I am usually presented, and Your experience @McArthur1 might differ a lot...

Yes, EE is much more expensive, than my Sky, and that said, both are SIMO, no device plans.

But also, coverage and availability of 5G, and decent speeds are different for me, when comparing them.

Just now, at home, being inside of building, I'm getting something around 270 Mbps down, 90 Mbps up on EE 5G, with approx 110 ms ping. On Sky, I have barely 20 Mbps down, 17 Mbps up, and ping 760 ms, again, showing 5G as used, even theoretical coverage EE vs. O2 (while Sky using O2) should be good for both...

Before You make any decisions, try PAYG of the chosen network, and don't forget, not always MVNO gets the same quality and services, as the network, they operate on..