https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352150#M83126 <P>See&nbsp;<A href="https://ee.co.uk/help/help-new/managing-and-using-my-account/change-my-account/how-do-i-change-my-account-in-the-case-of-a-life-event" target="_blank" rel="noopener noreferrer" data-di-id="di-id-12e7a05f-27931c3c" data-focus-type="mouse">How do I change my account in the case of a life event?</A>&nbsp;:</P> <BLOCKQUOTE> <DIV class="column_par in-article-module-container-parsys parsys"> <DIV class="in-article-module-section parbase section"> <DIV class="in-article-module__title-cont"> <H2 id="article-title-6" class="in-article-module__title--desktop">Ill health</H2> <DIV class="in-article-module__title--line"><SPAN>If you’re diagnosed with an illness or disability you believe will impact your ability to use or pay for your service in any way, please contact us and let us know.</SPAN></DIV> </DIV> <DIV class="in-article-module__section"> <DIV class="in-article-module-section-parsys parsys"> <DIV class="richtext section"> <DIV class=" &nbsp; "> <DIV class="theme-standard theme- "> <DIV class="richtext-content "> <P>We’ll need a written copy of your diagnosis on letter-headed paper, from either a doctor, NHS professional, solicitor or your local Citizens Advice Bureau.</P> </DIV> </DIV> </DIV> </DIV> <DIV class="in-article-module parbase section"> <DIV class="in-article-module in-article-module-con in-article-module-grey in-article-module-top-padding"> <DIV class="in-article-module__main"> <DIV class="in-article-module__content"> <DIV class="in-article-module__tip"> <DIV class="in-article-module__title in-article-module__tip-icon-title">&nbsp;</DIV> <DIV class="in-article-module__title in-article-module__tip-icon-title"><FONT size="5"><SPAN>Email us</SPAN></FONT></DIV> <DIV class="in-article-module__tip-icon-text"> <P>Scan and email the relevant document and a covering letter to:</P> <P><A href="mailto:account.specialists@ee.co.uk" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-77f52efa-6b1a3804">account.specialists@ee.co.uk</A></P> <P>Please make the email subject<SPAN>&nbsp;</SPAN><STRONG>‘Care Helpdesk’</STRONG></P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="in-article-module parbase section"> <DIV class="in-article-module in-article-module-con in-article-module-grey in-article-module-top-padding"> <DIV class="in-article-module__main"> <DIV class="in-article-module__content"> <DIV class="in-article-module__tip"> <DIV class="in-article-module__title in-article-module__tip-icon-title">&nbsp;</DIV> <DIV class="in-article-module__title in-article-module__tip-icon-title"><FONT size="5"><SPAN>Mail us</SPAN></FONT></DIV> <DIV class="in-article-module__tip-icon-text"> <P>Please send the relevant document and a covering letter to:</P> <P>Care Helpdesk<BR />6 Camberwell Way<BR />Doxford Technology Park<BR />Doxford<BR />Sunderland<BR />SR3 3XN</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </BLOCKQUOTE> Sat, 27 Jan 2024 13:21:57 GMT XRaySpeX 2024-01-27T13:21:57Z https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352144#M83124 <P>Could you please tell me what I need to do to be able to speak to EE myself (the daughter) as the holder of this account has dementia. Many thanks</P> Sat, 27 Jan 2024 13:15:05 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352144#M83124 briantwigg 2024-01-27T13:15:05Z https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352150#M83126 <P>See&nbsp;<A href="https://ee.co.uk/help/help-new/managing-and-using-my-account/change-my-account/how-do-i-change-my-account-in-the-case-of-a-life-event" target="_blank" rel="noopener noreferrer" data-di-id="di-id-12e7a05f-27931c3c" data-focus-type="mouse">How do I change my account in the case of a life event?</A>&nbsp;:</P> <BLOCKQUOTE> <DIV class="column_par in-article-module-container-parsys parsys"> <DIV class="in-article-module-section parbase section"> <DIV class="in-article-module__title-cont"> <H2 id="article-title-6" class="in-article-module__title--desktop">Ill health</H2> <DIV class="in-article-module__title--line"><SPAN>If you’re diagnosed with an illness or disability you believe will impact your ability to use or pay for your service in any way, please contact us and let us know.</SPAN></DIV> </DIV> <DIV class="in-article-module__section"> <DIV class="in-article-module-section-parsys parsys"> <DIV class="richtext section"> <DIV class=" &nbsp; "> <DIV class="theme-standard theme- "> <DIV class="richtext-content "> <P>We’ll need a written copy of your diagnosis on letter-headed paper, from either a doctor, NHS professional, solicitor or your local Citizens Advice Bureau.</P> </DIV> </DIV> </DIV> </DIV> <DIV class="in-article-module parbase section"> <DIV class="in-article-module in-article-module-con in-article-module-grey in-article-module-top-padding"> <DIV class="in-article-module__main"> <DIV class="in-article-module__content"> <DIV class="in-article-module__tip"> <DIV class="in-article-module__title in-article-module__tip-icon-title">&nbsp;</DIV> <DIV class="in-article-module__title in-article-module__tip-icon-title"><FONT size="5"><SPAN>Email us</SPAN></FONT></DIV> <DIV class="in-article-module__tip-icon-text"> <P>Scan and email the relevant document and a covering letter to:</P> <P><A href="mailto:account.specialists@ee.co.uk" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-77f52efa-6b1a3804">account.specialists@ee.co.uk</A></P> <P>Please make the email subject<SPAN>&nbsp;</SPAN><STRONG>‘Care Helpdesk’</STRONG></P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="in-article-module parbase section"> <DIV class="in-article-module in-article-module-con in-article-module-grey in-article-module-top-padding"> <DIV class="in-article-module__main"> <DIV class="in-article-module__content"> <DIV class="in-article-module__tip"> <DIV class="in-article-module__title in-article-module__tip-icon-title">&nbsp;</DIV> <DIV class="in-article-module__title in-article-module__tip-icon-title"><FONT size="5"><SPAN>Mail us</SPAN></FONT></DIV> <DIV class="in-article-module__tip-icon-text"> <P>Please send the relevant document and a covering letter to:</P> <P>Care Helpdesk<BR />6 Camberwell Way<BR />Doxford Technology Park<BR />Doxford<BR />Sunderland<BR />SR3 3XN</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </BLOCKQUOTE> Sat, 27 Jan 2024 13:21:57 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352150#M83126 XRaySpeX 2024-01-27T13:21:57Z https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352153#M83127 <P>Thank you&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 27 Jan 2024 13:21:56 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352153#M83127 briantwigg 2024-01-27T13:21:56Z https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352155#M83128 <P>Thanks! You're welcome <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> ! Glad I could be of assistance &amp; trust it is now sorted.</P> Sat, 27 Jan 2024 13:23:00 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account-holder-has-dementia/m-p/1352155#M83128 XRaySpeX 2024-01-27T13:23:00Z