topic Re: No call back in Contracts & Billing

Re: No call back

Helen84 — Fri, 26 Jan 2024 13:47:32 GMT

I am waiting for ee to call back. Said would call within 15 minutes through text and they haven't! I've had to call twice for a call back.. there are no more options to stay on the call and wait to speak to an advisor! This is no good... I really need to speak to an advisor and I do not want to wait for a call back. Would rather wait on the call because at least I can be sure I'm in an actual queue to speak to someone!!

Really frustrated

Re: Re: No call back

Helen84 — Fri, 26 Jan 2024 13:48:29 GMT

EE should give us the option to stay on the phone to wait.

Re: Re: No call back

Helen84 — Fri, 26 Jan 2024 13:49:29 GMT

Qason I'm calling is because I've been charged for a device I did not order!! With a whole extra £45 on my bill!!!!! Very upset

Re: Re: No call back

James_B — Fri, 26 Jan 2024 16:08:55 GMT

Hi @Helen84,

Welcome to the EE Community. 🙂

What is the extra device that is showing on your bill?

James