Unable to access upgrade text offer by any means

MathiasDestiny — Thu, 25 Jan 2024 13:15:54 GMT

Ok,

So I've received the marketing messages regarding the new 24Ultra handset, that I can grab it free at £56 with a discount of £14 on that by trading in the handset I currently have.

This is a significant saving, and a new device with larger storage would help for work provided the data remains unlimited as is.

However when clicking through, or simply logging into the site or app seperately and trying to find an upgrade option, it either doesn't work, isn't there or says upgrade from n\a

Tried from various devices and cleared, cache's, data etc. No luck.

Anyone?

Thanks in advance

Re: Unable to access upgrade text offer by any means

Christopher_G — Thu, 25 Jan 2024 15:54:17 GMT

Hi @MathiasDestiny

What happens when you go to the upgrade section of your EE Online account, does the offer show there?
Chris

topic Re: Unable to access upgrade text offer by any means in Contracts & Billing

Unable to access upgrade text offer by any means

Re: Unable to access upgrade text offer by any means