topic Re: High in bill in Contracts & Billing

High in bill

jyotisangale — Wed, 24 Jan 2024 14:05:17 GMT

HI Team,

i have received this month extra £177 bill as i can see it shows one number 00442076600460 is called but according to info when i called this number it was showing tollfree how come this much charge i have?

Thanks and Regards,

jyoti Sangale

Re: High in bill

BrendonH — Wed, 24 Jan 2024 14:07:55 GMT

Where was this number showing toll free?

Re: High in bill

XRaySpeX — Wed, 24 Jan 2024 14:17:03 GMT

That's an ordinary UK (London) geographical no. charged at most by EE @ 83p/min if you have no calls allowance. How come you spent £177 on it? That would be over 213 mins!

Re: High in bill

BrendonH — Wed, 24 Jan 2024 14:20:21 GMT

Were you in the UK when you made this call?

Re: High in bill

bristolian — Wed, 24 Jan 2024 14:23:27 GMT

Can you screenshot the entry on your bill with this number and the associated charge?

Re: High in bill

jyotisangale — Wed, 24 Jan 2024 14:33:00 GMT

Re: High in bill

jyotisangale — Wed, 24 Jan 2024 14:34:02 GMT

this is what i called

Re: High in bill

XRaySpeX — Wed, 24 Jan 2024 14:36:14 GMT

Well, what Opodo is telling you is a lie. They can't possibly know who you're with, what plan you're on & what your tariff is.

Re: High in bill

bristolian — Wed, 24 Jan 2024 14:40:38 GMT

Can you screenshot the entry on your bill with this number and the associated charge?

Opodo are incorrect to state that any 01, 02 or 03 prefixed number is free to call, but it should be inclusive in any call allowance. If you're suggesting a £177 bill for calling this number, that's another issue.

Re: High in bill

jyotisangale — Wed, 24 Jan 2024 14:48:03 GMT

3 Jan 24, 13:57 Calls-roaming inside EU 00442076600460 00:26:07 £63.180
25 Dec 23, 13:40 Calls-roaming inside EU 00442076600460 00:18:53 £44.460

Re: High in bill

jyotisangale — Wed, 24 Jan 2024 14:49:09 GMT

what can i do ? any suggestion ?

Re: High in bill

bristolian — Wed, 24 Jan 2024 14:56:29 GMT

Without sight of your bill, users on this forum can only advise in general terms. If you wanted specific advice based on the charges on your bill, you'd either need to post a screenshot of the charge as suggested, or contact EE CS on 150 who have account access.

The issue of an 02x-prefixed landline number being stated as "free" to call is something you'd have to take up with Opodo.

Re: High in bill

Schockwave — Wed, 24 Jan 2024 17:16:22 GMT

@jyotisangale , were you in the UK when you made these calls? If not, then they are not free, if on pay as you go, you would need credit to make these calls and if on contract and roaming, you will need an add on or pay for the call and that would count as extra charges.

As has been suggested, speak to customer service and they should be able to take a look for you.