topic Deposit paid for new phone has been used to pay my latest bill in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350914#M82947 <P>Ordered upgrade and deposit paid for new phone has been used to pay my latest bill.</P><P>So now I cant find any details on my account that I have requested a contract renewal and ordered a new phone.</P><P>Obviously can never get through to customer services !!</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 24 Jan 2024 13:31:29 GMT Kevscontent 2024-01-24T13:31:29Z Deposit paid for new phone has been used to pay my latest bill https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350914#M82947 <P>Ordered upgrade and deposit paid for new phone has been used to pay my latest bill.</P><P>So now I cant find any details on my account that I have requested a contract renewal and ordered a new phone.</P><P>Obviously can never get through to customer services !!</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 24 Jan 2024 13:31:29 GMT https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350914#M82947 Kevscontent 2024-01-24T13:31:29Z Re: Deposit paid for new phone has been used to pay my latest bill https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350918#M82950 <P>I can get through what are you experiencing when trying to call them?</P> Wed, 24 Jan 2024 14:00:03 GMT https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350918#M82950 BrendonH 2024-01-24T14:00:03Z Re: Deposit paid for new phone has been used to pay my latest bill https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350919#M82951 <P>Hi Brendon, just stuck in ever looping wait.</P><P>Have tried selecting for them to ring me back within 15mins, but never get a call.</P><P>&nbsp;</P> Wed, 24 Jan 2024 14:01:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350919#M82951 Kevscontent 2024-01-24T14:01:39Z Re: Deposit paid for new phone has been used to pay my latest bill https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350933#M82960 <P>Did your deposit &amp; hardware costs both get charged/credited to the same bill?</P> Wed, 24 Jan 2024 14:27:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Deposit-paid-for-new-phone-has-been-used-to-pay-my-latest-bill/m-p/1350933#M82960 bristolian 2024-01-24T14:27:51Z