topic Re: Flex Pay - Paying Extra in Contracts & Billing

Flex Pay - Paying Extra

ropf — Fri, 06 Oct 2023 20:21:16 GMT

I am about to upgrade and will be moving onto Flex Pay. It says you can pay off extra some months towards your phone contract. Does this mean that your remaining payments are reduced to balance it out, rather than the contract being shortened?

Re: Flex Pay - Paying Extra

Profile closed — Fri, 06 Oct 2023 20:46:59 GMT

Hello @ropf

When you make extra payments for the device it doesn't shorten the contract. If you want to leave you got to pay off the Tariff separately.

Re: Flex Pay - Paying Extra

ropf — Fri, 06 Oct 2023 21:01:09 GMT

Yes, that's what I assumed. But just wanted to make sure that they then adjust the remaining payments for the rest of the contract?

I'm an over thinker and want to get everything straight in my head before I upgrade.

Re: Flex Pay - Paying Extra

Profile closed — Fri, 06 Oct 2023 21:22:26 GMT

Hello @ropf

Basically the Flexi Plan for the Device is a Loan repayment. However the Tariff is a separate agreement.

I'm paying £31.50 a Month for my Samsung Galaxy Ultra S23 over 3 Years and a Separate Payment of £35.88. I also have a Samsung Galaxy Smartwatch which I pay for which it included in the Tariff price.

However in total I pay is £67.38

Re: Flex Pay - Paying Extra

Saybyebye — Wed, 24 Jan 2024 10:28:04 GMT

yes, if you make extra payments your monthly amount will go down and the contract will stay the same length.

I am trying to do this myself but can't see where I can make the extra payments so please let me know if you know that

Re: Flex Pay - Paying Extra

Leanne_T — Wed, 24 Jan 2024 10:50:36 GMT

Hi @Saybyebye

If you would like to make an extra Flex Pay payment, you would need to give us a call on 150 and our guides will be happy to help 🙂

Leanne.