topic Re: Sim only upgrade to phone plan in Contracts & Billing

Sim only upgrade to phone plan

Scoobyjacko — Mon, 22 Jan 2024 21:46:46 GMT

I've been on a sim only plan for 3 years. I want to upgrade to a phone plan, pre-ordering the s24+. However, when I press upgrade (despite the text saying upgrade your plan or device) it only offers new plans... how do I actually switch to a new phone plan?

Thanks, Mark

Re: Sim only upgrade to phone plan

Christopher_G — Tue, 23 Jan 2024 08:14:19 GMT

Hi @Scoobyjacko

Welcome to the community.

Is it only offering SIM only plans, is that what you mean?

Chris

Re: Sim only upgrade to phone plan

Scoobyjacko — Tue, 23 Jan 2024 11:09:09 GMT

Hi, yes, precisely that

Mark

Re: Sim only upgrade to phone plan

Christopher_G — Tue, 23 Jan 2024 11:51:06 GMT

OK, thanks @Scoobyjacko

Could you try this upgrade link on a different device or browser please?

Chris

Re: Sim only upgrade to phone plan

Scoobyjacko — Tue, 23 Jan 2024 13:19:21 GMT

Takes me to (see pic below) when I select upgrade device or sim, it offers me 1 month or 24 month plans, no device options.

Re: Sim only upgrade to phone plan

Christopher_G — Tue, 23 Jan 2024 13:38:08 GMT

OK, thanks for trying, @Scoobyjacko

I suggest speaking to our Mobile Care team so they can check your account our side and help you with getting an order placed.

Chris