topic Re: Cannot Retrieve Invoices in Contracts & Billing

Cannot Retrieve Invoices

1Cold — Mon, 22 Jan 2024 10:47:13 GMT

I am trying to retrieve my Invoices, is the Billing System working ?

Re: Cannot Retrieve Invoices

Schockwave — Mon, 22 Jan 2024 12:34:27 GMT

Hello @1Cold ,

Welcome to the community,

Where inare you trying to download your bills?

You should be able to do this via the EE App or via the website by logging into your account.

In the Ee App, click on manage at the bottom, then at the top you will see bills and payments click on there or where it says Paid you should also see a link to see your full mobile bill.

Re: Cannot Retrieve Invoices

clemsandison — Mon, 22 Jan 2024 15:26:25 GMT

I'm looking for the same thing.

I'm in the app, have clicked on Manage, then the only options are Plans & Subscriptions, or Your orders. Neither of these show my bills / payment history. Any ideas?

Re: Cannot Retrieve Invoices

Leanne_T — Mon, 22 Jan 2024 15:44:07 GMT

Hi @clemsandison

Thanks for coming here.

Does the option for Bills and Payments show if you log into your EE account online through a web browser?

Leanne 🙂

Re: Cannot Retrieve Invoices

clemsandison — Mon, 22 Jan 2024 16:11:15 GMT

No it doesn't, have tried both ways

Re: Cannot Retrieve Invoices

James_B — Mon, 22 Jan 2024 16:15:55 GMT

Are you using a personal or business account, @clemsandison?

Do you see a 'view bill' tile on the home screen of the EE app?

James

Re: Cannot Retrieve Invoices

clemsandison — Mon, 22 Jan 2024 17:25:15 GMT

It's a personal account. On the phone app I can't see a 'view bill' option on the home screen.

At the bottom of the screen there is:

Home / Shop / Manage / Rewards / Help

In Manage there is:

Plans & Subscriptions / Your orders

But no 'bills' section in either of these categories

Re: Cannot Retrieve Invoices

James_B — Mon, 22 Jan 2024 17:38:48 GMT

Hi @clemsandison,

Have you linked your phone in the EE app using the 'link a product' tile at the bottom of the screen?

Are you a new EE customer?

James

Re: Cannot Retrieve Invoices

clemsandison — Mon, 22 Jan 2024 18:43:35 GMT

I've been an EE customer for years but never tried to look at my bills on the app before. There's no obvious option to 'link a product'. When I go into 'Manage' I can see my phone number and data usage so it must already be linked.

Re: Cannot Retrieve Invoices

James_B — Mon, 22 Jan 2024 19:08:35 GMT

Hi @clemsandison,

If you log in at Account settings (ee.co.uk), are you registered as the bill payer or user?

James