topic Contacting EE in Contracts & Billing

Contacting EE

mina_asheri — Mon, 22 Jan 2024 17:52:32 GMT

I’ve been trying to contact EE and talk to an actual human being to change my data plan and also check if there’s a way I can change the account holder from my dad to myself so I don’t need him to verify each time I have a problem but there seems to not be a way to actually talk to someone. It’s been days that I’ve been trying to do this and it’s started to become frustrating.

Is there a way that I can communicate to someone from EE or should I think about leaving it due to its unresponsive customer service?

Mina

Re: Contacting EE

XRaySpeX — Mon, 22 Jan 2024 17:58:45 GMT

@mina_asheri : If you are on contract, you can use Live Chat to be found under the Help section of the MyEE app.

The current owner of the account needs to call CS with both of you available on the line to effect a change of ownership. You will need to pass a credit check. You will then be paying for the contract. If you can't do it together CS will give the current owner a password for you to quote when you call.

Re: Contacting EE

mina_asheri — Mon, 22 Jan 2024 18:04:47 GMT

Hello, thanks for your reply.

My contract has ended but I’m paying for my data monthly, does this count as “on contract”?
Also what does CS stand for?

Re: Contacting EE

XRaySpeX — Mon, 22 Jan 2024 18:07:15 GMT

Yes, you are paying for your contract monthly. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

CS = Customer Service.

Re: Contacting EE

bristolian — Mon, 22 Jan 2024 18:15:11 GMT

@mina_asheri wrote:

check if there’s a way I can change the account holder from my dad to myself so I don’t need him to verify each time I have a problem

You have two options here, the transfer of legal ownership has been explained.

The alternative is for your Dad to set you up on his account as an authorised third party with your own password. Not all account functions can be performed, but many can.