topic Re: Phone bill in Contracts & Billing

Phone bill

Amypope157 — Mon, 22 Jan 2024 17:29:01 GMT

Hi,

Ive just checked my phone plan and I pay for 5g but I never get 5g as my phone is quite old.

Would you possibly be able to take this off and decrease the monthly price as I don’t use it?

I’ll look forward to hearing from you.

Kind regards,

Amy Pope

Re: Phone bill

XRaySpeX — Mon, 22 Jan 2024 17:42:38 GMT

You don't pay any extra for 5G. All EE SIMs will work on whichever 'G' is compatible with your phone & with the signal in the vicinity.

Which phone have you?

Re: Phone bill

bristolian — Mon, 22 Jan 2024 18:12:19 GMT

Out of interest, what makes you think you pay separately for 5G? As per the previous reply, there has never been a separate charge, and EE's T&Cs specifically allow for access to whichever radio technologies are available.

Re: Phone bill

XRaySpeX — Mon, 22 Jan 2024 18:16:50 GMT

@bristolian wrote:

there has never been a separate charge

No, but in the past there were 4G SIM plans & 5G SIM plans priced differently.

Re: Phone bill

bristolian — Mon, 22 Jan 2024 18:26:37 GMT

Indeed so, but my point to the user is that there has never been a separate itemised charge - hence my curiousity as to what makes them think they are being charged specifically for 5G access.

Re: Phone bill

XRaySpeX — Mon, 22 Jan 2024 18:34:38 GMT

@bristolian : OP never mentioned 'itemised'. I believe OP just means 5G is 1 of the features of her plan.