topic Re: Transferring number and contract to someone else in Contracts & Billing

Transferring number and contract to someone else

Bubbas-66 — Sun, 21 Jan 2024 09:41:45 GMT

I rang to transfer phone and contract to my son after 25mins a I got through to someone who said couldn’t do it without it going to pay as you go for them ?? I’ve looked on line and it should have been more straightforward (I did this before) did I just get someone who didn’t understand me or have the rules changed the contract is more than 3months old in fact it’s nearly at the end ??

Re: Transferring number and contract to someone else

Katie_B — Sun, 21 Jan 2024 10:48:08 GMT

Hi @Bubbas-66.

Welcome to the community.

Our customer care team on 150 can transfer the account.

Did they advise why this would need to be moved to pay as you go first?

Katie

Re: Transferring number and contract to someone else

Bubbas-66 — Sun, 21 Jan 2024 11:55:01 GMT

I popped in store and got relevant information the person I spoke to Friday on 150 didn’t give me a reason why they would do this the account is up to date and didn’t even know who it was I was transferring to so if I’m honest the call on Friday was a waste of time as the person I spoke to didn’t seem to know what I was talking about I also asked can the person I’m transferring to change the contract almost instantly and was advised yes in store today I was told no 6 months and advised to make changes then transfer at a later date so this is what I will do the day the contracts finish