topic Re: Early upgrade online in Contracts & Billing

Early upgrade online

RyanMurdy — Sat, 20 Jan 2024 12:04:58 GMT

Anyone else have issues with upgrading online? Doesn’t even give the option anymore. Display week but now can’t even see my plans and subscriptions on the website

Re: Early upgrade online

Katie_B — Sat, 20 Jan 2024 13:48:16 GMT

Hello @RyanMurdy.

Welcome to the community.

Are you seeing any error messages or codes?

Katie

Re: Early upgrade online

RyanMurdy — Sat, 20 Jan 2024 13:51:09 GMT

Just says “we are working to fix this and should have it sorted soon or something along those lines, been happening the last week now

Re: Early upgrade online

Katie_B — Sat, 20 Jan 2024 14:04:45 GMT

Are you able to access the app OK @RyanMurdy?

Katie

Re: Early upgrade online

RyanMurdy — Sat, 20 Jan 2024 14:07:42 GMT

Yes but doesn’t let me see the contract or pay the bills

Re: Early upgrade online

Katie_B — Sat, 20 Jan 2024 14:09:30 GMT

Thanks for getting back to me @RyanMurdy.

I would recommend reporting this to our technical team on 150.

Katie

Re: Early upgrade online

RyanMurdy — Sat, 20 Jan 2024 14:11:08 GMT

No problem thanks