topic Re: Why is the only option to call!!!! in Contracts & Billing

Why is the only option to call!!!!

outdoorsy2017 — Sat, 20 Jan 2024 10:52:42 GMT

I've been suffering alot of poor health and mental health and lost my.job which resulted in not being able to pay my mobile bill.
EE used to have an online chat system which made it easier for me mentally to discuss issues. Now it's gone???
Is there an email I can send to open discussions on my current situation?
I can't find it anywhere, unfair to force to call when this makes things harder right now!

Re: Why is the only option to call!!!!

XRaySpeX — Sat, 20 Jan 2024 10:55:20 GMT

EE provide no email contact.

If you are on contract, Live Chat will be found under the Help section of the MyEE app.

Re: Why is the only option to call!!!!

Katie_B — Sat, 20 Jan 2024 11:06:40 GMT

Hi @outdoorsy2017.

Welcome to the community.

@XRaySpeX is right, our Live Chat can now be found within your EE app under 'Help'.

Please let us know if there is anything else we can help with.

Katie