topic Re: Contract in Contracts & Billing

Contract

Christine102 — Fri, 19 Jan 2024 18:59:25 GMT

My 24-month contract will be ended in 16 Feb 2024, but now I am stay at China and can’t contact with 150 because I didn’t Open the international roaming before I left UK. I won’t come back and I need to cancel the contract . what should I do? I can’t receive the message and cannot make a call by my ee phone number.

Re: Contract

XRaySpeX — Fri, 19 Jan 2024 19:45:43 GMT

You may also write to them giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your notice will be taken from when EE receive it.

Re: Contract

Christine102 — Fri, 19 Jan 2024 20:26:42 GMT

however, I guess there are less than 30days before the contract ends. Is it still work if I send the letter now?

Re: Contract

Christine102 — Fri, 19 Jan 2024 20:30:02 GMT

If the contract cannot cancelled, it means I need to pay for it in the following two years, but my bank account will be closed in 2024 and I can’t make the payment after that.

Re: Contract

XRaySpeX — Fri, 19 Jan 2024 20:40:08 GMT

Yes, you can now give your notice at any time.

Re: Contract

Christine102 — Fri, 19 Jan 2024 21:04:34 GMT

I mean,now it less than 30days (contract ends at 16.Feb.2024) and I need time to send the letter. Is the notice still work? And the cancellation will be succeeded?

Re: Contract

XRaySpeX — Fri, 19 Jan 2024 22:24:31 GMT

Yes, it'll work at any time.

Re: Contract

Christine102 — Sun, 21 Jan 2024 09:36:02 GMT

As I have now left the UK, and no longer living at the address I previously left. When I write to your customer service, what should I put in my address? Is it my current address, or my previous address in the UK?

Re: Contract

Katie_B — Sun, 21 Jan 2024 10:33:27 GMT

Hi @Christine102.

I believe this should be the UK address on your account.

Katie

Re: Contract

XRaySpeX — Sun, 21 Jan 2024 11:47:21 GMT

I should put both in case they want to reply to you; the From addy & the registered a/c addy alongside the included name, EE account number and/or EE mobile number

Re: Contract

Christine102 — Tue, 23 Jan 2024 11:52:40 GMT

Hi! I have sent the letter. Will I get any response? Like getting an email notifying me that the contract has been cancelled? If so, about how long will it take to receive a reply

Re: Contract

Profile closed — Tue, 23 Jan 2024 12:03:02 GMT

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call from outside the UK

+44 (0)7953 966 150

Roaming charges may apply.

https://ee.co.uk/contact-ee/contacting-abroad

Re: Contract

Christine102 — Wed, 24 Jan 2024 03:41:08 GMT

Hi! I have sent the letter. Will I get any response? Like getting an email notifying me that the contract has been cancelled? If so, about how long will it take to receive a reply

Re: Contract

Christopher_G — Wed, 24 Jan 2024 12:22:55 GMT

Hi @Christine102

This is an unorthodox way to cancel. I believe the notice period will start when we receive the letter. Is there no way that you could call us from another phone, so that it can be processed straight away? I know of other users abroad calling through a VOiP service, such as Skype.

ee.co.uk/contact-ee

Chris

Re: Contract

Christine102 — Wed, 24 Jan 2024 12:32:27 GMT

unfortunately, I can’t use Skype to make a call. So I chose to send a letter. This way can also cancelling the contract, right? I've just checked that my letter has been signed for by EE

Re: Contract

Christopher_G — Wed, 24 Jan 2024 15:58:29 GMT

Yes, if it's been signed for, it should make its way to the correct department to action it soon, @Christine102

Chris

Re: Contract

Christine102 — Thu, 08 Feb 2024 12:36:36 GMT

Hi, I have send the letter to your customer service and notice that my contract will be ended in February and I want to cancel my contract. If my contract cancelled successfully, will I get a reminder or notification? If it has, what kind of the reminder is? Email or massage?

Re: Contract

XRaySpeX — Thu, 08 Feb 2024 13:02:35 GMT

You'll get your final bill by post to your UK registered addy probably about 7 days later.

Re: Contract

Christine102 — Thu, 08 Feb 2024 12:49:34 GMT

If my contract cancelled successfully, will I get a reminder or notification? If it has, what kind of the reminder is? Email or massage? and what will the reminder talk about? I am afraid to ignore the reminder

Re: Contract

Katie_B — Thu, 08 Feb 2024 13:38:05 GMT

Hello @Christine102.

If you cancel your account you will receive a final bill which will confirm your account has been closed.

Katie