topic Re: Re: Reducing monthly bill in Contracts & Billing

Re: Reducing monthly bill

nickamm — Fri, 19 Jan 2024 12:07:34 GMT

Dear Sir madam I am struggling with pay all my bills and I live with my 3 kids and my cost of bills is to high my ee phone bill is gone up by 146 pounds per month is there anyway they can reduce my money so I can save

Re: Re: Reducing monthly bill

nothingaboutme0 — Fri, 19 Jan 2024 12:44:02 GMT

Good Afternoon @nickamm,

Sorry to hear about you having financial issues.

Review Your Plan: Understanding what's included in your plan is crucial. Check if you are paying extra for services not covered by your plan. For example, photo messages might incur additional charges if they are not included in your plan.
Data Usage: Monitor your data usage, as activities like streaming videos, running apps in the background, and using navigation can consume significant data. EE provides alerts when you've used 80% of your data and again when it runs out, ensuring there are no hidden charges.
Spend Cap: Consider setting up a Spend Cap to limit usage outside your monthly allowance. This can help you control costs related to services like roaming and photo messaging.
Digital Home Phone Costs: If you're using EE's Digital Home Phone service, check for any extra charges for calls made outside your plan. You can use the EE app or their website to review your plan and explore extras that might help reduce spending.
Contact EE for Support: If you're struggling with payments, it's important to contact EE as soon as possible. They can offer support and potentially make your payments more manageable.
Seek Independent Debt Advice: There are free, independent debt advice services that can provide confidential advice and help find solutions suited to your circumstances. Organizations like National Debt Line, StepChange Debt Charity, and Citizens Advice offer such services.

For more detailed information and assistance, you can visit EE's official pages on reducing bills and managing spending and financial support.

Re: Re: Reducing monthly bill

Chris_B — Fri, 19 Jan 2024 12:49:58 GMT

@nickamm You need to speak with customer services about this. Please read THIS

Re: Re: Reducing monthly bill

Chris_B — Fri, 19 Jan 2024 12:54:42 GMT

@nothingaboutme0 What’s data usage got to do with this ? What has digital home phone contracts got to do with this. ?

Re: Re: Reducing monthly bill

nothingaboutme0 — Fri, 19 Jan 2024 13:00:26 GMT

Chris, I've already outlined the reasons. It's important to remember that in this context, there are no definitive right or wrong answers. What matters most is ensuring that the information you provide to the community is accurate and helpful.

Re: Re: Reducing monthly bill

bristolian — Fri, 19 Jan 2024 13:18:01 GMT

Contractually, you agreed to pay your monthly subscription for at least the minimum term. I would assume there are additional costs on your bill in excess of your plan - have you identified what those are for?

You certainly need to contact EE CS ASAP if you're having financial difficulties, they have access to your individual account and can advise further. This forum can give general advice on checking your bill to identify the reasons for your additional spending.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Re: Re: Reducing monthly bill

XRaySpeX — Fri, 19 Jan 2024 13:53:42 GMT

@Chris_B : That user is putting out sweeping boilerplate replies to practicably every OP all over the place that do not actually address their issues.