topic Re: Old sim only plan is still showing on app after getting a new contract phone in Contracts & Billing

Old sim only plan is still showing on app after getting a new contract phone

katieatkinson — Wed, 17 Jan 2024 16:41:34 GMT

Hi,

Ive recently bought a new contract phone, after getting rid of my old sim only phone, which i had on a subscription pack. They sent me a new sim however i’ve just put the one in my old one, into my new one. When i go on the app it is still showing the old pack and not my new contract. any ideas?

Thankyou

Re: Old sim only plan is still showing on app after getting a new contract phone

XRaySpeX — Wed, 17 Jan 2024 17:21:33 GMT

You need to create a new MyEE a/c with a diff username. You can't add a contract no. to a PAYG a/c. They don't mix.

Re: Old sim only plan is still showing on app after getting a new contract phone

katieatkinson — Wed, 17 Jan 2024 17:57:05 GMT

Do you know if i can delete that account then as i want my email on the new one? thankyou

Re: Old sim only plan is still showing on app after getting a new contract phone

Leanne_T — Wed, 17 Jan 2024 18:25:38 GMT

Hi @katieatkinson

Thanks for coming to the community.

Please give us a call on 150, the team will get this removed for you so you can register with the same email address for the new account 🙂

Leanne.

Re: Old sim only plan is still showing on app after getting a new contract phone

XRaySpeX — Wed, 17 Jan 2024 18:29:54 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.