topic Re: Cancelling a contract in Contracts & Billing

Cancelling a contract

jamescunny — Mon, 15 Jan 2024 12:50:43 GMT

Why can’t I cancel a contract once it’s finish online but if I was to leave and join another network I can.

shouldn’t be allowed especially as I have multiple accounts don’t really want to go through 150 and have to explain why Is there a genuine reason as to why this is the case.Also in the upgrade options I have no sim only option hence the requirement to cancel.

Re: Cancelling a contract

BrendonH — Mon, 15 Jan 2024 12:55:51 GMT

It's the way it is with every network. This isn't EE specific.

You don't need to give them a genuine reason, just say I am calling to cancel I don't want/need to explain to you why just can we go ahead with cancellations.

But its at this point where they may be able to give you a deal you may be interested in. It's up to you whether you want to hear the deal they can give you.

Re: Cancelling a contract

Chris_B — Mon, 15 Jan 2024 13:14:42 GMT

@jamescunny Sim only are there you just have to select sim only and it’ll show what EE offer for sim only.

And “because I want to” is the only answer you have to give when being ask why you want to terminate