topic Re: be careful with this company since I am having a problem that they have been cha in Contracts & Billing

be careful with this company since I am having a problem that they have been cha

antonio2210 — Thu, 24 Aug 2023 16:41:55 GMT

Well, let me explain, look, I have a problem that these people have been overcharging me for 5 months after the end of the contract and now I am telling them that because they continue to overcharge me and they do not want to return the money, they say that if you do not call and cancel the contract they They keep charging you more until you die, or they keep cheating you, they make you a stage of a service that they don't give you and they charge you, they keep charging you until you realize it, if you don't realize it, they keep charging and they keep charging until they rob you right in your face they steal your money They are scammers

Re: be careful with this company since I am having a problem that they have been cha

Chris_B — Thu, 24 Aug 2023 17:19:25 GMT

@antonio2210 You contract changed to a 30 day rolling contract at the minimum term. It’s in the T&Cs that you agreed to when you took out that contract. If you don’t upgrade even to a sim only contract it’ll continue on a 30 day rolling contract. You haven’t been over charged as your device and tariff are not separate billing entities. It’s up to you on what you want to do at the minimum term. EE do not owe you any refund and if your contract stopped at the minimum term you’ll been cut off then you’ll be unhappy about that also.
It’s only a scam because you didn’t understand the contract that you agreed to and that’s not down to EE because you didn’t know that.

If you upgrade now your device and tariff are separate billing entities.

Re: be careful with this company since I am having a problem that they have been cha

XRaySpeX — Thu, 24 Aug 2023 17:19:17 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

Most peeps would not like it if they were just shut off on last day of min. term w/our warning.

Re: be careful with this company since I am having a problem that they have been cha

suzywalmsley200 — Mon, 15 Jan 2024 11:05:23 GMT

I agree im having the same problem now

Re: be careful with this company since I am having a problem that they have been cha

chistery — Mon, 15 Jan 2024 11:08:27 GMT

Hi @suzywalmsley200 EE inform you when your minimum term is ending, so it's up to you to cancel, change plan, or keep paying the same amount.