topic (Please enter a Valid Billing Account Number) in Contracts & Billing

(Please enter a Valid Billing Account Number)

123-123-456-987 — Sun, 14 Jan 2024 16:00:22 GMT

Trying to link my mobile EE with my Home broadband EE. Keep getting this whenever I enter the account number. Any suggestions?

Re: (Please enter a Valid Billing Account Number)

XRaySpeX — Sun, 14 Jan 2024 16:17:01 GMT

Which of mobile or BB is already linked to your MyEE?

Is the BB for fixed Home BB or a mobile router?

Which billing account number are you trying to us? Where did you get it?

Re: (Please enter a Valid Billing Account Number)

123-123-456-987 — Tue, 16 Jan 2024 19:39:19 GMT

Already have Mobile phone linked to EE app. Trying to link home broadband. I have the Max Gigabit fibre package. The account number I'm trying is from the broadband bill I've downloaded.

Re: (Please enter a Valid Billing Account Number)

XRaySpeX — Tue, 16 Jan 2024 19:42:42 GMT

How could you have d/loaded your BB bill if you haven't yet linked your BB?

Re: (Please enter a Valid Billing Account Number)

123-123-456-987 — Sun, 21 Jan 2024 15:22:56 GMT

Because i get a text telling me to log into broadband.ee.co.uk to see my bills, even though the emails I receive say go to ee.co.uk which goes nowhere useful, there are two tabs one for mobile which gives me all my mobile billing, but the broadband tab says "There's no updates here check in later".

Re: (Please enter a Valid Billing Account Number)

learly — Tue, 23 Jan 2024 15:14:41 GMT

I have exactly the same problem - Broadband account number isn't recognised when I try to link it to my existing EE mobile account. Many calls to EE have failed to resolve this issue.

Re: (Please enter a Valid Billing Account Number)

James_B — Tue, 23 Jan 2024 17:41:56 GMT

Hi @learly,

Welcome to the EE Community. 🙂

Is it asking for your broadband account number, or the bank account number you use to pay your direct debit?

James

Re: (Please enter a Valid Billing Account Number)

123-123-456-987 — Wed, 24 Jan 2024 00:35:55 GMT

It states enter a Valid Billing account number.

Re: (Please enter a Valid Billing Account Number)

123-123-456-987 — Wed, 24 Jan 2024 00:52:41 GMT

Btw, tried to do it again and now the page has completely disappeared from the site.

At the bottom of the ee app is an option to link accounts, so I enter my account number found on the top right of my bill downloaded from mybroadbandaccount.ee.co.uk

But now when I click, instead of it asking more details it just goes back to the mybroadbandaccount.ee.co.uk page for bills, still not linked.

Re: (Please enter a Valid Billing Account Number)

Katie_B — Wed, 24 Jan 2024 08:21:50 GMT

Hello @123-123-456-987.

Thank you for providing screenshots.

Our customer care team on 150 will be able to link your accounts.

Please give them a call when you have a moment.

Katie

Re: (Please enter a Valid Billing Account Number)

learly — Wed, 24 Jan 2024 09:53:39 GMT

Thanks for the suggestion. Assuming it's my Broadband account number. I did try using the direct debit bank account number but that came up with the same error message.

Re: (Please enter a Valid Billing Account Number)

learly — Wed, 24 Jan 2024 09:55:50 GMT

Well, when I've spoken to the support team, they've failed to resolve the issue saying there's something wrong when the accounts are cross-checked ...

Re: (Please enter a Valid Billing Account Number)

Leanne_T — Wed, 24 Jan 2024 11:50:06 GMT

Hi @learly

I am sorry to hear this.

Have the team raised a support ticket to get this investigated?

Leanne.

Re: (Please enter a Valid Billing Account Number)

learly — Wed, 24 Jan 2024 12:45:21 GMT

Hi Leanne

I don't know - the last person I spoke to said they would look into it ...

Re: (Please enter a Valid Billing Account Number)

Leanne_T — Wed, 24 Jan 2024 13:04:34 GMT

I see @learly

If you would like an update and discuss this further, please call us again and the team can check this for you.

Leanne.