topic Re: Contract in Contracts & Billing

Contract

Annbenson53 — Sun, 14 Jan 2024 12:56:59 GMT

How di i speak to someone online my contract finished in no ember yet still paying same amount every month!!

Re: Contract

Schockwave — Sun, 14 Jan 2024 13:03:52 GMT

Hello @Annbenson53 ,

Welcome to the community,

Contracts do not just end, just the minimum term, and it is up to you too give 30 days notice if you want to cancel.

You can ring customer service on their free number: 08000798586 from any phone or mobile.

Re: Contract

Chris_B — Sun, 14 Jan 2024 13:09:13 GMT

@Annbenson53 You’ll pay the same amount for 3 months once you go over the minimum term then you’ll get a 10% discount on that cost. Only now can you have a separate contract for the tariff and the device so once the device is paid off you’re left with the tariff cost. These are called flex pay tariffs and you can have the device tariff over 24 or 36 months.

Re: Contract

Annbenson53 — Sun, 14 Jan 2024 13:35:02 GMT

The device tarrifs ended in november 23 so why am i still paying same amount its not right so i am paying an extra 3 months price for 2 devices for what? And cant aeem to get to speak to anyone on call its a joke will be switching tarrifs now since my devices have been paid off! EE IS A RIPOFF!!!

Re: Contract

Northerner — Sun, 14 Jan 2024 13:45:53 GMT

Hi @Annbenson53

As @Schockwave said your contract has not ended just you minimum contract term. @Chris_B has said your monthly contract is discounted after 3 months.

You are paying for the EE mobile service which I assume you are still using.

You'll need to call EE on 150 to give 30 days notice.

Thanks

Re: Contract

Chris_B — Sun, 14 Jan 2024 15:29:05 GMT

@Annbenson53 Your content when you took it out was billed for the device and the tariff as one these were not separate so you’ll pay the same up until 3 have have passed. Only now can you have 2 separate bills for the device and tariff if you take out a flex tariff which you currently don't have.

It’s in the contract that you agreed too on what would happen at the minimum term.