https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade/m-p/1346860#M82377 <P>Hello all. My contract is ending on 23/1 and I did apply for a free upgrade to a sim only plan a month ago. Just wondering though if this will automatically take effect after the end of contract. I could not find any proof, no email or nothing stated in my EE app/account regarding the next contract/plan I have applied for. I checked into my account as well and is now saying I cannot upgrade when my contract is ending in two weeks’ time. Does that mean because I already have a pending contract after the current one ends?&nbsp;</P> Sat, 13 Jan 2024 04:09:57 GMT jaseyrae08 2024-01-13T04:09:57Z https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade/m-p/1346860#M82377 <P>Hello all. My contract is ending on 23/1 and I did apply for a free upgrade to a sim only plan a month ago. Just wondering though if this will automatically take effect after the end of contract. I could not find any proof, no email or nothing stated in my EE app/account regarding the next contract/plan I have applied for. I checked into my account as well and is now saying I cannot upgrade when my contract is ending in two weeks’ time. Does that mean because I already have a pending contract after the current one ends?&nbsp;</P> Sat, 13 Jan 2024 04:09:57 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade/m-p/1346860#M82377 jaseyrae08 2024-01-13T04:09:57Z https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade/m-p/1346891#M82381 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4229280">@jaseyrae08</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Yes, when you upgrade to a SIM only plan from a phone plan, it starts when your current minimum term ends. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Chris</P> Sat, 13 Jan 2024 08:56:48 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade/m-p/1346891#M82381 Christopher_G 2024-01-13T08:56:48Z