topic Cancel Subscription in Contracts & Billing

Cancel Subscription

ESBingayen — Fri, 12 Jan 2024 08:42:56 GMT

Hi EE,

I have advised in November 2023 that I am cancelling my SIM only subcription / contract that is due to end 20 December 2023. Can someone from EE confirm for me that my subscription is already cancelled. As I have already cancelled my direct debit. I would no longer need EE service as I have migrated back since November 2023 to live for good in the Philippines.

Thank you.

Edwin Bingayen

Re: Cancel Subscription

bristolian — Fri, 12 Jan 2024 09:44:21 GMT

There is no account access on this public forum, how did you advise of your cancellation in November 2023?

Re: Cancel Subscription

XRaySpeX — Fri, 12 Jan 2024 10:30:33 GMT

@ESBingayen : Not a good idea to cancel your DD. As contracts are paid a month in advance you may be due a refund which EE will credit to your DD.