topic Airtime Rewards - What happens if you redeem more than your bill total? in Contracts & Billing

Airtime Rewards - What happens if you redeem more than your bill total?

symondsc — Thu, 11 Jan 2024 13:56:18 GMT

Hi,

I'd like to know what happens if I redeem credit on Airtime Rewards that is more in value than my phone bill?

Example,

My phone bill costs £25.72

I redeem £30.00 from Airtime rewards to put towards my bill.

Will it pay my months phone bill (£25.72) and then leave the remaining amount (£4.28) in my EE account for the next months bill or do you loose any credit over your bill amount?

Thanks.

Re: Airtime Rewards - What happens if you redeem more than your bill total?

Katie_B — Thu, 11 Jan 2024 16:05:45 GMT

Hello @symondsc.

You can choose how much of your balance you want to redeem and put towards your EE bill.

More information on Airtime Rewards can be found HERE.

Katie

Re: Airtime Rewards - What happens if you redeem more than your bill total?

symondsc — Thu, 11 Jan 2024 16:09:54 GMT

Hi Katie,

as much as I appreciate your reply it doesn’t answer my question at all…. Did you read it or is it a generic response?

Re: Airtime Rewards - What happens if you redeem more than your bill total?

Katie_B — Thu, 11 Jan 2024 16:28:39 GMT

Hi @symondsc.

If you make a payment higher than your total bill, anything remaining will stay as a credit on your account towards your next bill.

Katie