topic Re: Cash flow issues in Contracts & Billing

Cash flow issues

Lainie77 — Thu, 11 Jan 2024 09:51:44 GMT

Hello, I have tried to explain to you that I lost my job on the 13tb of September and have been out of work until recently.
I have started a new position but because I only worked 8 days in December I haven’t yet been paid. My new pay date on the last day of the month, so please can you update the direct debit date and give me access until then? It is essential that I have my phone as still looking for work.
Thank you, Leonie Mortimer. XXXXX XXXXXX

[Mod Edit: Removed mobile number from public post]

Re: Cash flow issues

Christopher_G — Thu, 11 Jan 2024 09:54:12 GMT

Hi @Lainie77

Welcome to the community.

I'm really sorry to hear that, but congratulations on the new job.

Is your mobile service live and working now? You can request the change of Direct Debit date through your EE Online account.

Chris

Re: Cash flow issues

XRaySpeX — Thu, 11 Jan 2024 14:15:39 GMT

You can change your payment date under Bills & Payments > Manage Direct Debit.