topic Unable to view bill in Contracts & Billing

Unable to view bill

second_coming — Thu, 11 Jan 2024 08:43:42 GMT

I've tried logging in several times over the last few days and once logged in I am just getting the following error message. I'm trying to download my bill.

Re: Unable to view bill

Leanne_T — Thu, 11 Jan 2024 11:34:50 GMT

Hi @second_coming

Thanks for coming here 🙂

Do you get the same message using the EE app and logging into your EE account in a web browser?

Have you tried a different browser?

Leanne 🙂

Re: Unable to view bill

second_coming — Thu, 11 Jan 2024 11:49:52 GMT

Hi Leanne,

yes, tried the app, tried another browser and other computers. Doesn't work on any of them.

Re: Unable to view bill

Leanne_T — Thu, 11 Jan 2024 11:55:22 GMT

Thanks @second_coming

In this case, please call us on 150 and the team can get this fully looked into for you and raise a support ticket for your EE account if needed 🙂

Leanne.