topic Re: Downgrading of Plan in Contracts & Billing

Downgrading of Plan

Shahbass155 — Wed, 10 Jan 2024 22:58:53 GMT

Dear EE Customer Service

I hope this message finds you well.I have been a subscriber to your services for September 2023 and have been generally satisfied with the quality of your service.

Recently, I have been reviewing my budget and financial commitments, and I am exploring options to reduce my monthly expenses. As part of this assessment, I am interested in inquiring about the possibility of downgrading my current plan.

Currently, I am on the Sim only 24 months Ess SIM Unl £30 6MHP, and I was wondering if there are any alternative plans or options available that might better align with my current needs and budget. I am particularly interested in understanding if there are less expensive plans without compromising essential features and services.

Thank you for your time and attention to this inquiry. I look forward to your prompt response.

Best regards,

Shahbass155

Re: Downgrading of Plan

XRaySpeX — Wed, 10 Jan 2024 23:29:49 GMT

@Shahbass155 : You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 45 days before end of term.

Re: Downgrading of Plan

bristolian — Wed, 10 Jan 2024 23:36:11 GMT

Contractually, when you agreed your 24month minimum term, it was at your chosen price-point and you're bound to that.

This user-community forum has no access to your specific individual account to advise further, but you can discuss your circumstances by calling CS on 150.

It may well be that they can only confirm your minimum term end date, at which point you can drop to SIM-only.