topic Re: Can’t get in touch in Contracts & Billing

Can’t get in touch

HilaryStamp95 — Wed, 10 Jan 2024 16:52:04 GMT

Recently changed to new package tried to sort out phone yo keep my number and non of the lines and numbers to give work!!! I only took this package to keep my phone number and remove our landline I can’t access anyone to help me sort this

Re: Can’t get in touch

Katie_B — Wed, 10 Jan 2024 17:22:10 GMT

Hello @HilaryStamp95.

Welcome to the community.

Our customer care team can be contacted by calling 150 from any EE handset or by calling 07953 966 150 from any landline/provider.

Katie

Re: Can’t get in touch

HilaryStamp95 — Wed, 10 Jan 2024 18:36:56 GMT

I can’t use my phone at all I was told once I’d put new sim in everything would transfer over and my number stay the same I couldn’t enter the pin sent over I’m thinks of cancelling everything
Sent from my iPhone

Re: Can’t get in touch

Katie_B — Wed, 10 Jan 2024 19:01:43 GMT

Hi @HilaryStamp95.

Have you transferred from another network?

What PIN is your phone/SIM asking for?

Katie