topic Re: Early upgrade fee in Contracts & Billing

Early upgrade fee

Rvhives — Wed, 10 Jan 2024 11:10:05 GMT

Hi, on the 17th of this month I am eligible to get an early upgrade to get a new device (I am currently on a 24month Sim Only plan for £22pm) but I have to pay an early upgrade fee, my contract end date is 16th July 2025, I was just wondering is there a rough estimate of what the early upgrade fee will be as it says in the terms for early upgrades that a discount is applied after the lump sum you pay

Re: Early upgrade fee

Leanne_T — Wed, 10 Jan 2024 13:44:58 GMT

Hi there @Rvhives

Thanks for coming here.

Can you text UP to 150, does the reply show the early upgrade fee?

Leanne 🙂

Re: Early upgrade fee

XRaySpeX — Wed, 10 Jan 2024 13:58:45 GMT

It's 4%. Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - 4%.

Re: Early upgrade fee

Rvhives — Wed, 10 Jan 2024 14:47:58 GMT

Hi, thanks for your reply, no it just says I’m eligible to upgrade from the 17th but just wanted a rough idea of how much it will be so I can put some money aside for that date

Re: Early upgrade fee

Leanne_T — Wed, 10 Jan 2024 15:05:00 GMT

Thanks @Rvhives

The exact cost will show when you are eligible to upgrade, if you want to know the fee as of today please give us a call on 150 🙂

Leanne.