topic Re: Billing in Contracts & Billing

Billing

PAC53 — Mon, 14 Aug 2023 09:27:54 GMT

I am unable to see my latest bill on the app even though I have had an email telling me that it is ready to view

Re: Billing

Northerner — Mon, 14 Aug 2023 11:35:41 GMT

Hi @PAC53

Are you receiving an error message.

Can you view it on your online account.

Thanks

Re: Billing

mickeymac321 — Mon, 14 Aug 2023 12:20:55 GMT

Same here. Trying to log-in to MyEE and it goes into a loop.

The myEE server-side software confirms that I am logged in. But then asks me to log-in again!

"What happened? Sorry, we were unable to complete your request right now. Please try again later."

The reason I need to log-in urgently is to reset the MyEE Content Lock to "Off".

Like MyEE Billing and Payments, the MyEE Content Lock is also buggy. My EE Content Lock keeps resetting itself to "Under 12 year olds" (!)

Which means that every https:// website is then blocked, as are all the social media networks, including Facebook.

Content Lock has been faulty for a while now. It feels time to request a PAC code, cancel this EE contract as "not fit for purpose", and migrate to V/fone or Thrée. Unless there are more fruitful suggestions, please?

Re: Billing

Schockwave — Mon, 14 Aug 2023 14:07:58 GMT

Hello @mickeymac321 ,

Welcome to the community,

This is strange, as that does not happen to me, not sure why your content lock keeps on changing.

I would suggest ringing customer services and asking them to reset your account, they should also be able to switch content lock off for you.

Have you uninstalled and reinstalled My EE App? This could solve the problem.

Re: Billing

mickeymac321 — Mon, 14 Aug 2023 15:06:51 GMT

Hello Schockwave,

Thanks for the welcome. I had been trying to log-in using a PC, trying three different browsers - Chrome, Firefox and Brave. But since you mentioned the MyEE app, I tried that too on Android. Same issues.

Several different error messages are reported by the myEE server:

"Please try that again. Sorry, your new controls didn't save. Our fault. Please try again or come back later"

"Sorry there is a problem. What happened? Sorry, we were unable to complete your request right now. Please try again later."

"ERROR. We're working on fixing this page In the meantime, find help at ee.co.uk"

"404 Not Found -- nginx"

And when it did eventually report success with turning off the Content Lock:

"On the device you'd like to apply these new parental controls to - switch airplane mode and off , or restart it to apply the controls."

When I check at https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/

It still says Parental Controls is still set to "Kids (Under 12s)" !

Now I can't even log-in at all. Just a message saying:

"We’re working on it. We’re just getting things ready behind the scenes. Please wait a minute then refresh the page. (2005)"

And back to the log-in loop.

To be honest, and pardon the pun, but I am getting to the end of my tether! EE mobile data is no real substitute for fixed wired internet. Much too unreliable for regular daily use, despite being similar in price.

Re: Billing

mickeymac321 — Mon, 14 Aug 2023 15:14:10 GMT

Here's the latest error message. I can't even reach the MyEE Login Page:

Enough! More than a few hours wasted today, playing around with this.

Back in the day, Three used to be pretty awful for these kinds of faults.

Have things improved with the V/fone merger now approved?

Re: Billing

Christopher_G — Mon, 14 Aug 2023 17:14:01 GMT

Hi @mickeymac321

Are you able to log in now?

Chris

Re: Billing

mickeymac321 — Tue, 15 Aug 2023 05:05:01 GMT

Hi Chris,

Yes, all good, thanks! Around the time you posted (6pm), everything suddenly came good!

It would seem it was an authentication issue as the log-in page which kept looping, now works first time.

Glad it is resolved as not only Billing was off-limits, the smartphone itself was largely useless with Parental Control stuck on Strict - Under 12s!

Thank you for your follow-up interest!

Re: Billing

James_B — Tue, 15 Aug 2023 08:01:34 GMT

That's great @mickeymac321

Thanks for coming back to let us know. 🙂

James

Re: Billing

TR35 — Tue, 02 Jan 2024 10:24:17 GMT

What my bill

Re: Billing

Christopher_G — Tue, 02 Jan 2024 12:27:23 GMT

Hi @TR35

You can check your bill in your EE Online account or by texting BILL to 150.
Chris

Re: Billing

valeriejunemoor — Tue, 09 Jan 2024 16:50:08 GMT

Still showing £50 on my bill I paid 27th December

Re: Billing

Katie_B — Tue, 09 Jan 2024 17:18:21 GMT

Hi @valeriejunemoor.

Welcome to the community.

Has your EE app not updated with your latest payment?

Katie

Re: Billing

Sannky — Thu, 07 Mar 2024 12:33:00 GMT

This **bleep**ing app it's so **bleep**ing stupid I don't find the bill it's like a **bleep**ing puzzle!!! **bleep** it's with this app

Re: Billing

James_B — Thu, 07 Mar 2024 12:39:15 GMT

Hi @Sannky,

Welcome to the EE Community. 🙂

To view your bill in the EE app just tap the 'view bill' tile.

If you haven't already linked your number in the app, please tap the 'link a product' tile.

Hope this helps.

James

Re: Billing

Sannky — Thu, 07 Mar 2024 13:24:58 GMT

Where is view bill cause I don't see any view bill my friend

Re: Billing

James_B — Thu, 07 Mar 2024 13:29:55 GMT

It should be showing on the first screen you see after logging in the EE app, @Sannky.

What can you see on the app home screen? If you can't see your mobile plan or the view bill tile, please tap the 'link a product' tile.

James

Re: Billing

asadamiri — Sun, 14 Apr 2024 22:21:17 GMT

How much my this month bill

Re: Billing

LadyDave25 — Sun, 14 Apr 2024 23:28:18 GMT

Same here. Having an awful time since they messed around had to uninstall app reinstall and all I'm getting is online forum chat.

Useless

Re: Billing

Nomula — Mon, 15 Apr 2024 00:49:59 GMT

I can’t see my bill even I have re logging and have reinstalled but still is showing there is a trouble to show the bill.