topic Re: Upgraded my contract, still charged old rate and allowance not updated in Contracts & Billing

Upgraded my contract, still charged old rate and allowance not updated

aidanmacgregor — Tue, 09 Jan 2024 00:33:33 GMT

My contract was coming to an end, I upgraded to SIM only buty allowance has just refreshed at 10gb of data not the new 125gb I was expecting, upgraded online and had to call to confirm, all seemed well untill now...

Re: Upgraded my contract, still charged old rate and allowance not updated

Northerner — Tue, 09 Jan 2024 06:43:19 GMT

Hi @aidanmacgregor

Text BA to 150. What does it say.

You may need to call EE CS on 150 and discuss this issue direct.

Thanks

Re: Upgraded my contract, still charged old rate and allowance not updated

Chris_B — Tue, 09 Jan 2024 08:18:29 GMT

@aidanmacgregor Your new contract the Sim only will start once you’ve reached your minimum term of your old contract.

Re: Upgraded my contract, still charged old rate and allowance not updated

aidanmacgregor — Mon, 29 Jan 2024 02:06:24 GMT

This was the problem, i mistook the billing date and contract renewal date, thanks 🙂