topic Re: VAT in Contracts & Billing

VAT

JBen26 — Tue, 15 Feb 2022 14:23:47 GMT

How much VAT do I pay on my phone bill. Where can I see this on my bill?

Re: VAT

XRaySpeX — Tue, 15 Feb 2022 14:29:17 GMT

@JBen26 : You pay the standard rate of VAT on your mobile bill, i.e. 20% of the input price or more obvious to you 16.7% of your charged gross price. All EE consumer bills are inclusive of VAT & VAT is not shown separately.

Re: VAT

JANGLES58 — Mon, 27 Feb 2023 12:58:12 GMT

Why is this so difficult to do EE? We are used to seeing VAT on our bills - why not just show it?

Re: VAT

Leanne_T — Mon, 27 Feb 2023 13:17:12 GMT

Hi @JANGLES58

Welcome to the community.

Our bills for personal users now show all charges inclusive of VAT.

If you need a VAT breakdown for business purposes, you would need to switch to a business account.

Leanne.

Re: VAT

JANGLES58 — Mon, 27 Feb 2023 13:24:16 GMT

"Inclusive of VAT" yes, but why not as a separate line? I shouldn't have to have a business account for that purpose. Even shop receipts shows VAT separately.

Re: VAT

cupateee3 — Mon, 08 Jan 2024 16:05:38 GMT

If you charge VAT by law you have to give a receipt

Re: VAT

XRaySpeX — Mon, 08 Jan 2024 16:18:55 GMT

@cupateee3 : Only if you are VAT registered & if you are VAT registered you should be taking out a business contract, not a consumer 1.

Re: VAT

Chris_B — Mon, 08 Jan 2024 19:35:26 GMT

@cupateee3 And you receive a bill each month which has the vat included with that price.

If you’re a PAYG customer you can use your bank statement a proof of purchase.

It’s not required by law. It’s only your proof of purchase

Re: VAT

JANGLES58 — Mon, 03 Jun 2024 16:01:01 GMT

Hi Leanne

I'm still chasing this up. I believe the account to which I referred is a business account but still no VAT breakdown on my invoice!

Could you please let me know which ADR scheme EE falls under so that I may escalate my complaint. Thank you.

Re: VAT

XRaySpeX — Mon, 03 Jun 2024 16:20:08 GMT

@JANGLES58 : The Ombudsman Service but you 1st need to have taken up a formal complaint with EE and either reached a deadlock or waited 8 weeks with no resolution.

Re: VAT

Chris_B — Mon, 03 Jun 2024 16:23:50 GMT

@JANGLES58 If this is a business account it’ll log VAT separately. If it doesn’t then it’s a consumer account. If you call customer services they tell you what sort of account this is

Re: VAT

JANGLES58 — Tue, 04 Jun 2024 08:25:05 GMT

Thank you. After a year I guess this is the route I need to take.

Re: VAT

JANGLES58 — Tue, 04 Jun 2024 08:28:46 GMT

Thank you Chris_B. My understanding is that I signed up for a business account from the outset, but the invoice has only ever shown the gross amount. It should not matter which type of account I have to be honest, it doesn't take much to set up a system to show VAT and I really do not understand the organisation's reluctance to do it; what difference would it make to them?

Re: VAT

NotTellingYou21 — Fri, 27 Dec 2024 11:26:38 GMT

I am about to start the same fight with EE.

The VAT regulations ( 1995 No. 2518, PART III , Regulation 13 ) entitle everyone to a VAT invoice (https://www.legislation.gov.uk/uksi/1995/2518/regulation/13/made) ... I would advise EE to read the law maybe and stop being scum bags.

Re: VAT

JANGLES58 — Fri, 27 Dec 2024 11:48:04 GMT

I wish you luck. I have now cancelled one contract with them and will cancel the second in May at the end of it's period after being told that they would charge me £270 to cancel early - even though I was looking at another one of their packages! Well done EE for losing a customer of 5-years 👏

Re: VAT

Chris_B — Fri, 27 Dec 2024 12:45:13 GMT

@JANGLES58 why would EE allow you to have a different package and not pay off the remaining contract as an upgrade even if that new package was more? You agreed to a contract for a minimum period which means you agreed to pay that amount for that minimum period.

Re: VAT

Chris_B — Fri, 27 Dec 2024 12:54:39 GMT

@NotTellingYou21 You actually think EE have looked in to this. ? Only by you being VAT registered and having a business account do EE have to provide a VAT invoice, on a consumer plan the VAT is inclusive.

Re: VAT

TS001 — Thu, 30 Jan 2025 15:30:24 GMT

I too thought this breakdown had to be legally provided.

Re: VAT

Chris_B — Thu, 30 Jan 2025 17:57:55 GMT

@TS001 Not on a consumer tariff. Only by yourself being VAT registered and having a business account will VAT be shown on a separate line for VAT purposes.

Even before it changed to show VAT inclusive the old bill style that did show it separate did state it wasn’t an invoice for VAT purposes which some customers did use it for which in itself is questionable.

Re: VAT

Jim_mcshane — Thu, 26 Jun 2025 14:47:51 GMT

I would like VAT receipts for my personal mobile phone bills. Where can I get these?