topic Re: Billing in Contracts & Billing

Billing

Purplepug8 — Mon, 08 Jan 2024 12:12:29 GMT

Hi all,

I'm new to this forum and I have a question I hope someone can answer please? I am going to have issues paying my mobile monthly SIM only phone bill this month, due on the 15th of each month. I cannot find the EE live chat service, which I used last year. Has it been removed now from the list of help for EE customers? Many thanks.

Re: Billing

Schockwave — Mon, 08 Jan 2024 12:17:14 GMT

Hello @Purplepug8 ,

Welcome to the community,

You will find the live chat in the EE App, otherwise you will have to ring customer service and speak to the billing department.

Re: Billing

Purplepug8 — Mon, 08 Jan 2024 12:30:07 GMT

Thank you for your reply. I have clicked on the EE app link provided below and it says the site cannot be reached?

Re: Billing

XRaySpeX — Mon, 08 Jan 2024 13:10:09 GMT

Linky don't compute:

@Schockwave wrote:

Download the My EE app >

You download the EE app from the App Store or Google Play.