topic Re: 30 day rolling SIM only contract in Contracts & Billing

30 day rolling SIM only contract

Amy997 — Mon, 08 Jan 2024 18:12:28 GMT

Re: 30 day rolling SIM only contract

Amy997 — Mon, 08 Jan 2024 18:16:47 GMT

I have just been informed that I cannot make any changes to my 30 day rolling SIM contract, despite the contract length being stated as 1 month on my sign up email? I want to reduce my data and was under the impression that I could do this as and when due to the type of contract I signed up for. I have just been informed by customer services that I cannot make any changes for 6 months?! This is a shocking breach of contract, and one I was not informed of at sign up. Terrible EE, this is a joke, I haven't got what I signed up for. Any suggestions gratefully received. I will be leaving ASAP 😡

Re: 30 day rolling SIM only contract

Chris_B — Mon, 08 Jan 2024 19:04:02 GMT

@Amy997 Try calling again as a 30 day rolling contract means you can change this with 30 days notice.

Re: 30 day rolling SIM only contract

Amy997 — Mon, 08 Jan 2024 19:21:53 GMT

Thanks, that is what I thought, but he checked with his manager and that was the agreed response, but I definitely think it is worth trying to speak to someone else. I have sent a message on the chat options so will try that first, and failing that will ring again tomorrow, but it is really frustrating that I have to chase up their errors. Thanks for your response.

Re: 30 day rolling SIM only contract

bristolian — Mon, 08 Jan 2024 19:35:47 GMT

I suspect that asking the CS agent to put that advice in writing and/or note the account with confirmation, may provoke the correct response.

The screenshot you've sent is quite clear about the notice period being 1m.

Re: 30 day rolling SIM only contract

Amy997 — Mon, 08 Jan 2024 19:57:30 GMT

Thank you, I will do that.

Re: 30 day rolling SIM only contract

Leanne_T — Tue, 09 Jan 2024 08:26:36 GMT

Hi @Amy997

Please let us know how you get on after calling us again on 150 🙂

Leanne.

Re: 30 day rolling SIM only contract

Amy997 — Wed, 10 Jan 2024 15:49:46 GMT

Well apparently I can leave, but I can't change my tariff!!

EE you need to communicate this six month rule clearly when people sign up to this rolling SIM contract, it really is a joke.

Re: 30 day rolling SIM only contract

bristolian — Wed, 10 Jan 2024 17:05:59 GMT

There is a 6month rule on new SIM-only customers upgrading to a device-based plan.

Re: 30 day rolling SIM only contract

Amy997 — Wed, 10 Jan 2024 18:46:58 GMT

I wasn't trying to upgrade, just reduce my data allowance.

Re: 30 day rolling SIM only contract

Chris_B — Wed, 10 Jan 2024 19:34:36 GMT

@Amy997 And you should be able to with a 30 day rolling contract. The only minimum time spent is 30 days as that’s what the contract is. The 6 month rule is changing to a full device contract.

Re: 30 day rolling SIM only contract

Glynn79coo — Fri, 05 Apr 2024 20:59:47 GMT

I totally agree with you. I also have the same plan as you and only use a minimal amount of data so tried to change plan and was also told I have to wait six months. I have always been able to change sim only plans on other networks.

Re: 30 day rolling SIM only contract

Chris_B — Fri, 05 Apr 2024 21:21:55 GMT

@Glynn79coo Have you tried to do this via your online account? I was told something similar about a sim only contract that was eligible for upgrade and was told by customer service it can only be for a higher monthly tariff so I did the upgrade via my online account to a cheaper sim only and it went through with no problems. The upgrade was way before the standard upgrade period and was being offered as an upgrade not an early upgrade. I’ve done this twice now on sim only contracts. Both of these came from full device to sim only and then upgraded again to a different sim only at a cheaper rate a few months later. Try changing it via online account instead of customer services.

Re: 30 day rolling SIM only contract

Amy997 — Sat, 06 Apr 2024 06:11:25 GMT

Thanks for the suggestion, I only have to wait another month now and I can reduce my tariff. I wasn't able to do online unfortunately. I did try and it wouldn't allow me to make any changes, which is when I ended up ringing EE. Not long now!!

Re: 30 day rolling SIM only contract

Amy997 — Sat, 06 Apr 2024 06:12:41 GMT

Rubbish isn't it?!

They certainly don't make that clear at the beginning 😕

Re: 30 day rolling SIM only contract

Amy997 — Sat, 06 Apr 2024 06:14:52 GMT

They don't allow you to make any changes within 6 months, despite it being a being a rolling 30 day contract, I really have tried to get around it!

This is not made clear when you sign up 😕