topic Re: Updating email address in Contracts & Billing

Updating email address

Fridaycider — Sun, 07 Jan 2024 17:25:14 GMT

I'm trying to make a SIM only upgrade . I changed my email address so I went into my account and updated it . It shows my new one in my profile information but when I go to submit my order it still shows my old email address

Re: Updating email address

Leanne_T — Mon, 08 Jan 2024 08:10:39 GMT

Morning @Fridaycider

Thanks for coming to the community.

Could you try again today and see if the email address has now updated?

If not, please call us on 150 and our mobile guides will make sure this is updated for you and help with the SIM Only upgrade 🙂

Leanne.

Re: Updating email address

Fridaycider — Mon, 08 Jan 2024 15:58:38 GMT

Thank you for your reply. I've just tried and it's still the same . When I go to submit my order from my basket it shows my old email address,

Re: Updating email address

Leanne_T — Mon, 08 Jan 2024 16:01:04 GMT

Thanks for trying @Fridaycider

In this case, please call us on 150 and the team will be happy to help 🙂

Leanne.