topic Direct debit in Contracts & Billing

Direct debit

Vivian7 — Sat, 06 Jan 2024 21:52:54 GMT

It’s about my direct debit it was supposed to be deducted today but I had to do it manually since the day was almost ending … need help to set it up

Re: Direct debit

FIZZYLP — Sat, 06 Jan 2024 22:01:39 GMT

Hello @Vivian7

check out this very helpful article.

Re: Direct debit

XRaySpeX — Sat, 06 Jan 2024 22:05:55 GMT

Today's a w/end. The DD has been applied for by EE & your bank won't debit it till Mon. You should have left well alone. Now you'll have paid the bill twice. The extra will be held in credit towards your next bill.

Re: Direct debit

FIZZYLP — Sun, 07 Jan 2024 09:39:15 GMT

I agree with @XRaySpeX on that, the direct debt arrangement would of been issued either by post or email.

but when I read this post @XRaySpeX I read it as need help setting a DD up.

manual payments with an active DD will result in your EE Account being in credit.

Payments are only taken Monday - Friday not including weekends and bank holidays, because of Christmas all my DD was taken taker 3 days later then expected.

Re: Direct debit

Chris_B — Sun, 07 Jan 2024 09:58:48 GMT

@FIZZYLP The first sentence is the clue. “It’s about my direct debit it was supposed to be deducted today”. Today being the 6Th of January a Saturday, DD do not come out over the weekend.