topic Re: Acceptance of contract in Contracts & Billing

Acceptance of contract

Radical-autist — Fri, 05 Jan 2024 01:31:37 GMT

Hi, I’ve had no confirmation 72 hours later about my contract but I got an email this afternoon saying that thank you for my choice to pay with direct debit and the details for that. Does that mean it’s been accepted and awaiting dispatch? Or is it a standard thing in the waiting process thank you

Re: Acceptance of contract

FIZZYLP — Fri, 05 Jan 2024 06:47:39 GMT

Hello @Radical-autist

the contract shouldn’t take longer then 60 minutes to arrive, you’ll need to contact the NEW ED Guides to resend the contract, sometimes unknown errors occur from the automated communication system.

If the contract isn’t what you’ve agreed you can cancel with no Held To Term Charges within 14 days of the go live date (activation date).

Re: Acceptance of contract

Radical-autist — Fri, 05 Jan 2024 10:55:57 GMT

But I got an email straight away telling me what the terms of the contract are it was a pre acceptance contract. But I havent heard anything about whether I’ll actually get the phone

Re: Acceptance of contract

Katie_B — Fri, 05 Jan 2024 11:10:22 GMT

Hi @Radical-autist.

This sounds like your order has been received and is being processed.

What phone did you order?

Please also provide the colour and memory size.

Katie

Re: Acceptance of contract

Radical-autist — Fri, 05 Jan 2024 11:12:59 GMT

The iPhone 13 128gb in pink

Re: Acceptance of contract

Katie_B — Fri, 05 Jan 2024 11:41:30 GMT

Thanks for getting back to me @Radical-autist.

This phone is showing as in stock. I'd recommend giving us a call for an update on your order.

Katie

Re: Acceptance of contract

Radical-autist — Fri, 05 Jan 2024 11:50:17 GMT

Thank you so much for the help! I’ve called up and they said they don’t know why it wasn’t updated but the phone will be delivered in about an hour by the courier. Thank you again

Re: Acceptance of contract

Katie_B — Fri, 05 Jan 2024 11:59:26 GMT

That's great to hear @Radical-autist.

I hope you love your new phone 🙂

Katie