https://community.ee.co.uk/t5/Contracts-Billing/Re-unauthorised-extra-charges/m-p/1344234#M82019 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4217551">@alice_1320</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that you've had an unexpectedly larger bill. If you speak to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>, they'll be able to look at those charges for you.<BR />Chris</P> Thu, 04 Jan 2024 17:50:05 GMT Christopher_G 2024-01-04T17:50:05Z https://community.ee.co.uk/t5/Contracts-Billing/Re-unauthorised-extra-charges/m-p/1344203#M82018 <P>Hello, I am currently experiencing this same problem, my phone bill is due the 2nd of every month yet this month i owed £280.11, however £195.11 was used in the microsoft store, I have never used the microsoft store nor do I have an Xbox, I am struggling to understand why such a large amount of money has been used.&nbsp;</P> Thu, 04 Jan 2024 16:29:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-unauthorised-extra-charges/m-p/1344203#M82018 alice_1320 2024-01-04T16:29:37Z https://community.ee.co.uk/t5/Contracts-Billing/Re-unauthorised-extra-charges/m-p/1344234#M82019 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4217551">@alice_1320</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that you've had an unexpectedly larger bill. If you speak to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>, they'll be able to look at those charges for you.<BR />Chris</P> Thu, 04 Jan 2024 17:50:05 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-unauthorised-extra-charges/m-p/1344234#M82019 Christopher_G 2024-01-04T17:50:05Z