https://community.ee.co.uk/t5/Contracts-Billing/Thanks-to-Customer-Service-Advisors/m-p/1343197#M81844 <P>I have just joined a 24 month contract with EE by the end of December 2023.</P><P>There is technical problem over my first bill which will be charged on 06 Jan 2024 which really surprised me because it has not been a week yet. When I used the online chat service, your customer service advisor Anirban is helpful and patient in helping me with these issues and make things right. I tried to give reviews over the end of our conversation but the network is not stable and our conservations just disconnected. Therefore, I just want to say thank you for the assistance on this platform.&nbsp;</P><P>I would also like to thank Rema for checking the Smart Hub network problem for us. After giving our post code to her, she immediately checks the surroundings to see if there is any works affecting our network speed (5-6 Mbps download and 1-2 Mbps in upload for the whole morning~). And just knew that there is a local MAST recently which may affect the speed. We will have to see if the situation continues.&nbsp;</P><P>Thank you guys. You all have done a good job.&nbsp;</P> Tue, 02 Jan 2024 13:08:42 GMT Astor74 2024-01-02T13:08:42Z https://community.ee.co.uk/t5/Contracts-Billing/Thanks-to-Customer-Service-Advisors/m-p/1343197#M81844 <P>I have just joined a 24 month contract with EE by the end of December 2023.</P><P>There is technical problem over my first bill which will be charged on 06 Jan 2024 which really surprised me because it has not been a week yet. When I used the online chat service, your customer service advisor Anirban is helpful and patient in helping me with these issues and make things right. I tried to give reviews over the end of our conversation but the network is not stable and our conservations just disconnected. Therefore, I just want to say thank you for the assistance on this platform.&nbsp;</P><P>I would also like to thank Rema for checking the Smart Hub network problem for us. After giving our post code to her, she immediately checks the surroundings to see if there is any works affecting our network speed (5-6 Mbps download and 1-2 Mbps in upload for the whole morning~). And just knew that there is a local MAST recently which may affect the speed. We will have to see if the situation continues.&nbsp;</P><P>Thank you guys. You all have done a good job.&nbsp;</P> Tue, 02 Jan 2024 13:08:42 GMT https://community.ee.co.uk/t5/Contracts-Billing/Thanks-to-Customer-Service-Advisors/m-p/1343197#M81844 Astor74 2024-01-02T13:08:42Z https://community.ee.co.uk/t5/Contracts-Billing/Thanks-to-Customer-Service-Advisors/m-p/1343202#M81845 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4214212">@Astor74</a>&nbsp; It’s refreshing to see nice posts like this in the community <span class="lia-unicode-emoji" title=":grinning_face:">😀</span>&nbsp;</P> Tue, 02 Jan 2024 13:12:52 GMT https://community.ee.co.uk/t5/Contracts-Billing/Thanks-to-Customer-Service-Advisors/m-p/1343202#M81845 FIZZYLP 2024-01-02T13:12:52Z https://community.ee.co.uk/t5/Contracts-Billing/Thanks-to-Customer-Service-Advisors/m-p/1343255#M81854 <P>Welcome to the community and thank you for posting about this, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4214212">@Astor74</a></SPAN>. I'm delighted that you were able to get the help you needed.</P> <P>Please keep us posted with what happens with your speeds. Hopefully, once this issue in your area is sorted you see your speeds jump up. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Chris</P> Tue, 02 Jan 2024 15:49:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/Thanks-to-Customer-Service-Advisors/m-p/1343255#M81854 Christopher_G 2024-01-02T15:49:11Z