topic Re: Third party purchasing in Contracts & Billing

Third party purchasing

Suecr11 — Tue, 02 Jan 2024 09:09:08 GMT

Ee said they barred third party purchasing on my other phone I got for my daughter but its sill letting her purchasing

Re: Third party purchasing

Christopher_G — Tue, 02 Jan 2024 11:32:09 GMT

Hi @Suecr11

Welcome to the community.

What kind of purchases are they?

Chris

Re: Third party purchasing

Suecr11 — Tue, 02 Jan 2024 11:44:28 GMT

Online gambling sites they said they had barred them months ago but obviously haven't

Re: Third party purchasing

Christopher_G — Tue, 02 Jan 2024 12:21:22 GMT

OK, thanks @Suecr11

I recommend speaking to our Customer Service team again so that we can check everything from our side and look into this for you.

Chris

Re: Third party purchasing

Suecr11 — Tue, 02 Jan 2024 12:24:55 GMT

I will but fuming because they said they barred them months ago because I got I huge bill now have another one I cannot pay

Re: Third party purchasing

bristolian — Tue, 02 Jan 2024 12:28:38 GMT

The barring you refer to may be the Spend Cap facility - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Not all additional charges are covered by this cap, some in-app purchases are restricted by entry of a password or PIN.

Re: Third party purchasing

Suecr11 — Tue, 02 Jan 2024 12:30:37 GMT

No I actually spoke to someone las time it happened and I asked if there was anyway to stop third party purchasing and he said he woul put a bar on them for me